I apologize for any trouble you might have with our plugin!
I don’t think I have seen a support ticket regarding this issue come in. We would be more than happy to help you resolve it if you could offer some more details about this.
You mentioned a fatal error, could you provide us with that error message?
Please feel free to send in a support ticket on our website https://easydigitaldownloads.com/support/ and mention this conversation in the ticket.
Our team will be more than happy to help you track down the cause of the issues and a potential solution if needed.
Totally agree with @misulicus! He is always here to help (helped me numerous times) 🙂 EDD is indeed complex but by sharing feedback with the team, it’s possible to make EDD better and better. It’s getting closer and closer to perfection.