Title: SERVER_ERROR NO: 5
Last modified: June 29, 2026

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# SERVER_ERROR NO: 5

 *  Resolved [cousinhub](https://wordpress.org/support/users/cousinhub/)
 * (@cousinhub)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/server_error-no-5-2/)
 * Since May 2024, I have the following message on CleanTalk admin page :
 *  May 30 2024 19:58:48: Error occurred while automatically get Access key. SERVER_ERROR
   NO: 5 MSG: An account connected to the website [http://www.golfuzes.fr](http://www.golfuzes.fr)
   already exists. Please restore access to the account here: [https://cleantalk.org/my/reset_password?forgotten_email=1](https://cleantalk.org/my/reset_password?forgotten_email=1)
 * I don’t want to change my password but I want to get rid of the message as CleanTalk
   Antispam is active and working.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/)
 * (@blazirsky)
 * [2 weeks ago](https://wordpress.org/support/topic/server_error-no-5-2/#post-18951005)
 * Hello [@cousinhub](https://wordpress.org/support/users/cousinhub/),
 * We can see that your website was previously connected to another CleanTalk account.
   Most likely, your website is still using the administrator email from that old
   account. Because of this, when the plugin tries to obtain an Access key automatically,
   it attempts to use the old account.
 * **Please paste the current Access key from your active CleanTalk account into
   the plugin settings manually.**
 * After that, this message should no longer appear.
 * If you need help restoring access to the previous account or have any account-
   related questions, please open a support ticket here:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/server_error-no-5-2/#post-18954853)
 * Hello.
 * We haven’t heard back from you in a few days, so I’m going to mark this topic
   as “resolved”. If you have any further questions, you can start a new topic or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [denisxam](https://wordpress.org/support/users/denisxam/)
 * Last activity: [1 week, 4 days ago](https://wordpress.org/support/topic/server_error-no-5-2/#post-18954853)
 * Status: resolved