thanks for you reply Jan. I now contacted them as you proposed, I hope to have a solution from them asap.
Untill now I was always very satisfied with this plugin, but this problem causes a bad feeling. Can I ask what plugin you use for backup please?
I strongly advice to make local backups from your website with this plugin, which is still possible…
As the authors of this plugin are not reacting on this urgent matter, it may be considerable to use another plugin to make online backups. For my bigger websites I use WordPress Backup to Dropbox, which is slower but works fine. Also, with this plugin you still have to backup your database manually…
If there are other backup plugins available who works good and fast and who make backup of filesystem AND database, I’m glad to hear it in this topic.
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