Support » Plugin: Jetpack by WordPress.com » Server time-out error after upgrade to the WP 5

  • Resolved Mahdi Yazdani

    (@mahdiyazdani)


    Ever since I updated the plugin and WordPress to the latest version my site is getting a server time-out error. I’ve found the following errors in my server log:

    2018/12/07 10:33:08 [error] 106409#106409: *184900 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 141.136.73.168, server: staging-XXXXXX.kinsta.com, request: "GET /wp-admin/network/plugins.php?action=deactivate&plugin=jetpack%2Fjetpack.php&plugin_status=all&paged=1&s&_wpnonce=ef3563d191 HTTP/1.0", upstream: "fastcgi://unix:/var/run/php7.2-fpm-XXXXXX.sock:", host: "staging-XXXXXX.kinsta.com", referrer: "http://staging-XXXXXX.kinsta.com/wp-admin/network/plugins.php"
    
    2018/12/07 10:32:24 [error] 106409#106409: *184844 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to a member function get() on null in /www/XXXXXX_551/public/wp-content/plugins/jetpack/modules/woocommerce-analytics/classes/wp-woocommerce-analytics-universal.php:82
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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you tell me more about your setup? Do you use the WooCommerce plugin? Is the plugin up to date as well? Do you use any additional plugins?

    We also have this fix that will be included in the next version of Jetpack, and may help you. If you feel comfortable editing PHP files, could you try to apply those changes and see if it helps?

    Thank you!

    • This reply was modified 1 year, 2 months ago by Jeremy Herve.
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