Support » Plugin: Facebook for WooCommerce » Server Sending Invalid Match Key Parameters for ViewCategory Event

  • Resolved lawandmoore

    (@lawandmoore)


    I am getting the following error using this plugin

    Server Sending Invalid Match Key Parameters for ViewCategory Event

    Martin

Viewing 9 replies - 31 through 39 (of 39 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @sdelfi

    We have a handful number of reports about the issue Server Sending Invalid Match Key Parameters for (EventNameHere) checkout Event.

    There are a few factors that might have caused this:

    1) – Possibly on the browser side used by your the visitors of your website, there are browser adds on that might break the pixel events generated by the plugin so data aren’t sent to Facebook completely. Like browser addons used to block tracking codes/ads

    2) – Also caching plugins can affect it

    3) – More than one plugin handling Facebook pixel are used

    The possible solutions would be either:

    1) – Click ignore on the Facebook side temporarily, to stop getting this warning, more over if you don’t run paid ads, as we’re working to narrow down what might have caused this

    2) – Clear caching and transient data by going to WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)

    3) – Force full sync all your products manually by going to Marketing > Facebook > Product sync, click Sync Product

    4) – If that still doesn’t resolve, you can disable Facebook pixel generated by our plugin.

    I hope that helps!

    Hi @solstudioim

    So this error doesn’t matter if I’m not running paid ads and I should/can just let it be?

    and

    How and where can I disable Facebook pixel generated by your plugin in order to install it manually?.

    Thank you!

    Plugin Support Cara – a11n

    (@dcka)

    Hi @egocefalo,

    So this error doesn’t matter if I’m not running paid ads and I should/can just let it be?

    That’s correct. You can ignore the message for now.

    How and where can I disable Facebook pixel generated by your plugin in order to install it manually?.

    You can try using the following snippet to disable the Facebook pixel from our integration:

    add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

    You can add that to a plugin like Code Snippets.

    Hope that helped!

    so my is showing this error how i can fix that?

    Your server is sending an invalid external_id parameters value for your ViewContent event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    Hello @fhelipy ,

    so my is showing this error how i can fix that?
    Your server is sending an invalid external_id parameters value for your ViewContent event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    Thanks for reporting the issue.

    It looks like this is a similar issue that we have reported earlier and this issue is currently being investigated by our developers in this bug report:

    https://github.com/woocommerce/facebook-for-woocommerce/issues/1777

    As we have no further information to share other than what is in that report, we recommend subscribing to the report to follow the process. This step will allow you to be the first to find out when the bug is fixed.

    You can subscribe by selecting this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free):


    Image link: http://cld.wthms.co/2EmX9K

    Thank you 🙂

    fhelipy

    (@fhelipy)

    now is getting worse idkw… 3rd one 😓 (this messagens from facebook events manager)

    Same event ID received for many instances of events
    You are sending the same event ID to many instances of your ViewContent events. Event IDs are unique identifiers used to de-duplicate identical events received from your pixel and the Conversions API so that they are not double-counted. To ensure that Facebook accurately counts your events, each unique event instance needs its own Event ID.
    This can cause problems measuring your events and assigning your ad campaigns.

    How to fix the problem
    You will need to use the solution below to fix the problem.
    Once you’ve fixed the issue in the site code, you can mark it as resolved. It will then move to the Previously Detected section. If the issue reappears after 3 days, it will return to the Active section.
    Update the event_id parameter for your ViewContent events so that each unique event instance sends a unique event ID using the pixel and the Conversions API. For pixel, you can do this in your site’s source code. For the Conversions API, do this in the Graph API Explorer or server terminal.`

    Plugin Support Nagesh Pai – a11n

    (@nagpai)

    Hi @fhelipy

    To assist and track your case better, please create a separate forum post from
    https://wordpress.org/support/plugin/facebook-for-woocommerce/

    On that post, please share the System Status Report of your site.

    Please make sure you do not have any other plugin that installs a different FB pixel other than Facebook for WooCommerce.

    We will be happy to take a deeper look once you share the details on a separate post. Thanks.

    Hi, i need your help 🙂 I got these two messages and do not know how to resolve them ;( Please, give me a clue:
    Diagnostic issues found
    Diagnostics issues may affect your ability to measure and optimise for Initiate checkout events.
    Server external ID not matching to pixel external ID

    Diagnostic issues found
    Diagnostics issues may affect your ability to measure and optimise for Add to cart events.
    Server Sending Invalid Match Key Parameters for AddToCart Event
    Server external ID not matching to pixel external ID

    My Pixel is: 491077565301861
    My Website: https://beauty-library.com

    Thank you!

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @beni4ka127 ,

    Could you please open a new forum thread at https://wordpress.org/support/plugin/facebook-for-woocommerce/

    We’d be happy to take a look into this for you there.

    Please include your System Status Report in your forum thread, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it in your forum post.

Viewing 9 replies - 31 through 39 (of 39 total)
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