Support » Plugin: Booster for WooCommerce » server responding slow

  • Resolved meestergijs

    (@meestergijs)


    Hello,

    I notice that my website is very slow. My hosting (Kinsta) had a look and they said to contact you guys. It’s the server responding time, it’s very slow.

    https://imgur.com/a/vPQ3hhi

    What can I do about this?

    Gijs

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • bashgeek

    (@bashgeek)

    Yes, we are having the same issues, was wondering why our stores are loading for over 10 seconds, I guess thats the timeout for that request.

    Please fix as fast as possible and reevaluate how to prevent this in the future!

    Plugin Author Pluggabl

    (@pluggabl)

    Hi All,

    Thanks for letting us know, our team is looking in to it as we speak.

    Please roll back to 5.5.0 (previous version released on Dec 29th 2021) to get your site running.

    and yes we are thinking about the root cause and will make sure this does not happen again!

    We will keep you guys posted as soon as we fix this.

    bashgeek

    (@bashgeek)

    Is this really running a HTTP request against your servers on every page view?

    • This reply was modified 10 months ago by bashgeek.
    Thread Starter meestergijs

    (@meestergijs)

    That’s a quick response. Have to hand it to you! Great! An idea where to get the previous version?

    Plugin Author Pluggabl

    (@pluggabl)

    https://wordpress.org/plugins/woocommerce-jetpack/advanced/

    Scroll down to get to Advanced Options –> Previous versions –> 5.5.0

    Thread Starter meestergijs

    (@meestergijs)

    Thanks! I have Booster plus.. How can I downgrade without using a plugin? Should I delete active plugin and then download 5.5.0? And can I activate plus through admin or via booster website? Or is there a better way?

    • This reply was modified 10 months ago by meestergijs.
    incandescentmelts

    (@incandescentmelts)

    Hi, I can’t even get your site to load. I have Booster Plus and I do not get a roll back option. Thanks for any help

    Plugin Author Pluggabl

    (@pluggabl)

    We have released an update to our paid versions with the fix. Please update and the issue should be resolved.

    We have done a root cause analysis and have found the issue.

    We are taking extra precautions going forward to catch these type of issues ahead of time.

    Thank you for everyone’s patience!

    Thread Starter meestergijs

    (@meestergijs)

    Patience? This was the quickest fix in WordPress plugin history!! Thank you for responding so effectively. Bye

    Plugin Author Pluggabl

    (@pluggabl)

    Thank you 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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