Title: Server reports error
Last modified: January 20, 2020

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# Server reports error

 *  [willjoci](https://wordpress.org/support/users/willjoci/)
 * (@willjoci)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/)
 * I installed the pugin on my new website yesterday, and ever since, my web server
   reports errors from Live Chat. I’ve had it for a long time on my old site without
   any problems.The error I get is:
    [host domain.com] Backend log: wplc_return_chat_id_by_rel_or_id
   cannot find rel = Hku0LjTxI_1579165391633 \ n
 * What is the reason for this?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/#post-12345162)
 * Hello [@willjoci](https://wordpress.org/support/users/willjoci/), this error 
   appears when a chat session with 3CX Chat Server vanishes and plugin tries to
   access to it, thinking it’s still alive. This is a side effect of some other 
   problem. Are you using a cache plugin? Can you verify if you see javascript errors
   in console? Let us know.
 *  Thread Starter [willjoci](https://wordpress.org/support/users/willjoci/)
 * (@willjoci)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/#post-12345427)
 * Hi thanks for fast reply.
    No, i dont have any cache plugin, I had Before in 
   my old page but then it worked fine. Cant find any JavaScript errors eighter.
   If you want i can provide admin account for you!
    -  This reply was modified 6 years, 2 months ago by [willjoci](https://wordpress.org/support/users/willjoci/).
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/#post-12347321)
 * Hello [@willjoci](https://wordpress.org/support/users/willjoci/), sorry for the
   trouble, we’ll move this log behind a “debug” option.
    If you want to keep error
   log clean, you can comment out or remove this line
 * error_log(‘wplc_return_chat_id_by_rel_or_id cannot find rel=’.$rel);
 * in functions.php.
 * Be warned that this error indicates there’s something wrong in your website and
   some features could not work as expected.
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/#post-12402266)
 * Hello [@willjoci](https://wordpress.org/support/users/willjoci/), we just released
   version 8.1.7 with a fix for the issue you reported. Thanks for your feedback!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Server reports error’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/server-reports-error/#post-12402266)
 * Status: not resolved