Support » Plugin: Jetpack by WordPress.com » Server port is set

  • ResolvedModerator Jose Castaneda

    (@jcastaneda)


    THEME COFFEE MONKEY

    Greetings Jetpack people 👋

    I came across an issue the other day that is racking my head a little. This could very well be a platform ( Pantheon ) related issue as well but would like to get perhaps a few more eyes on here.

    The issue is when connecting a dev environment, or test, things will connect initially but when looking at the list of sites, it shows an error stating that the site cannot be accessed. Example of what is seen: https://www.dropbox.com/s/85ym5pfp74acr65/Screen%20Shot%202019-10-16%20at%201.09.58%20PM.png?dl=0

    Now, I did some digging and found an issue on Github ( https://github.com/Automattic/jetpack/issues/779 ) which was then fixed, closed later here https://github.com/Automattic/jetpack/pull/3402. I have added the constant but that debugging message is still showing as seen here: https://www.dropbox.com/s/avv6big8g8sn1hv/Screen%20Shot%202019-10-15%20at%201.04.35%20PM.png?dl=0
    This was just a vanilla install of WordPress as well so I’m super perplexed on what could be causing this. The Site Health details are:

    
    ### wp-core ###
    
    version: 5.2.3
    site_language: en_US
    user_language: en_US
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code
    wordpress_size: 60.20 MB (63128647 bytes)
    uploads_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/uploads
    uploads_size: 0.00 B (0 bytes)
    themes_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/themes
    themes_size: 7.54 MB (7904448 bytes)
    plugins_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins
    plugins_size: 21.40 MB (22437642 bytes)
    database_size: 1.66 MB (1736704 bytes)
    total_size: 90.80 MB (95207441 bytes)
    
    ### wp-active-theme ###
    
    name: Twenty Nineteen
    version: 1.0 (latest version: 1.4)
    author: the WordPress team
    author_website: https://wordpress.org/
    parent_theme: none
    theme_features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, editor-color-palette, responsive-embeds, infinite-scroll, jetpack-responsive-videos, jetpack-geo-location, jetpack-content-options, widgets
    theme_path: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/themes/twentynineteen
    
    ### wp-themes (8) ###
    
    Twenty Eleven: version: 2.3, author: the WordPress team (latest version: 3.3)
    Twenty Fifteen: version: 1.4, author: the WordPress team (latest version: 2.5)
    Twenty Fourteen: version: 1.6, author: the WordPress team (latest version: 2.7)
    Twenty Seventeen: version: 1.0, author: the WordPress team (latest version: 2.2)
    Twenty Sixteen: version: 1.0, author: the WordPress team (latest version: 2.0)
    Twenty Ten: version: 2.1, author: the WordPress team (latest version: 2.9)
    Twenty Thirteen: version: 1.7, author: the WordPress team (latest version: 2.9)
    Twenty Twelve: version: 1.9, author: the WordPress team (latest version: 3.0)
    
    ### wp-mu-plugins (1) ###
    
    Pantheon: version: 0.1, author: Pantheon
    
    ### wp-plugins-active (1) ###
    
    Jetpack by WordPress.com: version: 7.8, author: Automattic
    
    ### wp-plugins-inactive (2) ###
    
    Akismet: version: 3.1.5, author: Automattic (latest version: 4.1.2)
    Hello Dolly: version: 1.6, author: Matt Mullenweg (latest version: 1.7.2)
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1672
    imagemagick_version: ImageMagick 6.8.8-10 Q16 x86_64 2015-03-10 http://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 86 GB
    	imagick::RESOURCETYPE_DISK: -1
    	imagick::RESOURCETYPE_FILE: 768
    	imagick::RESOURCETYPE_MAP: 86 GB
    	imagick::RESOURCETYPE_MEMORY: 43 GB
    	imagick::RESOURCETYPE_THREAD: 8
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.20
    
    ### wp-server ###
    
    server_architecture: Linux 4.14.121-200.fc22.x86_64 x86_64
    httpd_software: nginx/1.8.1
    php_version: 7.3.10 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 10000
    time_limit: 120
    memory_limit: 256M
    max_input_time: 900
    upload_max_size: 100M
    php_post_max_size: 100M
    curl_version: 7.40.0 NSS/3.21 Basic ECC
    suhosin: false
    imagick_availability: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.5.5-10.0.23-MariaDB-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: https://dev-packingjets.pantheonsite.io
    WP_SITEURL: https://dev-packingjets.pantheonsite.io
    WP_CONTENT_DIR: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content
    WP_PLUGIN_DIR: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 168070842
    ssl_cert: No
    time_diff: undefined
    version_option: 7.8:1571082304
    old_version: 7.8:1571082304
    public: Public
    master_user: #1 jetpack
    current_user: #1 jetpack
    tokens_set: Blog User
    blog_token: [redacted]
    user_token: [redacted]
    version: 7.8
    jp_plugin_dir: /srv/bindings/d8b52f3eefea48648a0787a568f58e7a/code/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: dev-packingjets.pantheonsite.io
    SERVER_PORT: 10806
    HTTPS: on
    HTTP_FASTLY_CLIENT_IP: 2601:204:df80:cd00:c545:e425:1449:9608
    HTTP_X_FORWARDED_FOR: 2601:204:df80:cd00:c545:e425:1449:9608, 2601:204:df80:cd00:c545:e425:1449:9608
    HTTP_X_VARNISH: 1285729488
    REMOTE_ADDR: 2601:204:df80:cd00:c545:e425:1449:9608
    protect_header: {"trusted_header":"HTTP_X_FORWARDED_FOR","segments":0,"reverse":false}
    full_sync: {"started":"Wed, 16 Oct 2019 20:09:39 +0000","queue_finished":"Wed, 16 Oct 2019 20:09:39 +0000","send_started":"Wed, 16 Oct 2019 20:09:44 +0000","finished":"Wed, 16 Oct 2019 20:09:44 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":{"constants":-1,"functions":-1,"options":-1,"users":1},"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/dev-packingjets.pantheonsite.io","siteurl":"https:\/\/dev-packingjets.pantheonsite.io","WP_HOME":"https:\/\/dev-packingjets.pantheonsite.io","WP_SITEURL":"https:\/\/dev-packingjets.pantheonsite.io"}
    idc_error_option: false
    idc_optin: true
    cxn_tests: {"7":{"name":"test__wpcom_connection_test","pass":false,"message":"Jetpack Connection test is not connected.: 200","resolution":"Please contact Jetpack support.","action":false,"severity":"critical","group":["default"],"type":"direct"},"8":{"name":"test__server_port_value","pass":false,"message":"The server port value is unexpected.","resolution":"Try adding the following to your wp-config.php file: define( 'JETPACK_SIGNATURE__HTTPS_PORT', 10806 );","action":false,"severity":"critical","group":["default"],"type":"direct"}}
    
    

    Any other information you need, please don’t hesitate to ask and I can clarify it or provide more details as well.

    • This topic was modified 1 month, 3 weeks ago by Jose Castaneda. Reason: added missing image
    • This topic was modified 1 month, 3 weeks ago by Jose Castaneda. Reason: use correct links for images
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