Server overload when I go to "wordpress.com/stats/"

  • augustas

    (@augustas)


    8 years, 1 month ago

    Hello,

    I have Jetpack connected to about 10 websites, which are hosted on the same shared web-host. All websites have Jetpack’s Site Stats activated.

    When I go to “wordpress.com/stats/” to see stats of selected website, suddenly the RED icon appears next to all 10 websites, meaning that “This site cannot be accessed.”.

    When I look at the web server’s top processes, I see that Jetpack/Wordpress.com is now connecting to ALL of my 10 websites at the same time, loading “index.php” and “xmlrpc.php” files.

    This causes shared webhost resources overload and for 1-2 minutes none of the websites are responding.

    QUESTION: Is it possible to make so that the Jetpack/Wordpress.com is not requesting data from ALL the websites at the same time, when I wish to check only the Stats of one particular website (“wordpress.com/stats/day/example.com”) ?

    Thank you

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    8 years, 1 month ago

    The “this site cannot be accessed” error usually indicates that we’re unable to communicate with your site over the WordPress.com REST API.

    Can you let me know what site (or sites) you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Thanks!

    Thread Starter augustas

    (@augustas)

    8 years, 1 month ago

    Hello,

    there is no problem for Jetpack servers to communicate to REST API of my website installation. Example website is “followtheroad.com”.

    Because the “wordpress.com” managed to get all the current statistics from all my 10 sites.

    The problem is that when I open the “wordpress.com/stats/day/example.com” page, your servers suddenly shoot REST API requests to ALL of my 10 sites connected to WordPress.com/Jetpack, and since all 10 sites are hosted under the same shared web-hosting account, these sudden 10+ requests to my web server depletes the CPU resources allocated to my webhost account.
    And temporally the “wordpress.com” panel is showing for all 10 sites “this site cannot be accessed” message. But once Jetpack manages to get all needed REST API data from my domains, this sign dissapears and all sites are again shown as connected.

    I wish that when I open e.g. “wordpress.com/stats/day/followtheroad.com” statistics, the Jetpack server would not suddenly shoot requests to ALL my jetpack websites.

    Please let me know if you need more details. Maybe I can provide all Domains in question and my “WordPress.com” username in private.

    Augustas

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    8 years, 1 month ago

    Hello – yes, I think getting all your details privately might be best. You can contact us via this contact form:
    http://jetpack.me/contact-support/

    Please note we’re experiencing a higher than usual support load, but we will get to your request in the order that it was received – it might take a couple of days, but we’ll definitely be in touch.

    Let me know if you have any questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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