Support » Plugin: Advanced Ads – Ad Manager & AdSense » Server Not Found

  • Resolved Sean

    (@wordjuicer)


    I had to revoke API access due to issues with my advanced ads plugin telling me there were issues connecting. Upon trying to reconnect I get taken to a page where is says “wpadvancedads.com wants to access your ad-sense account” but when I try to authorize it, I get a timeout and then a “page cannot be found”

    Is advanced ads no longer working? At this point I have had to uninstall it completely and look at alternative options. But I like advanced ads and would like to see it working

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support schmidt25

    (@schmidt25)

    Hi Sean,

    Thanks for reaching out.

    I had the same issue on one of my sites. Can you please empty your browser cache and retry it?

    Best regards,
    Joachim

    Plugin Support schmidt25

    (@schmidt25)

    Hi Sean,

    Could you resolve this issue by purging your browser’s cache?

    Best regards,
    Joachim

    Thread Starter Sean

    (@wordjuicer)

    Sorry for the late response, yes I purged the cache but I still get the same issue. It’s odd because ads were showing on my site for the longest time, there are no issues in my ad-sense account but advanced ads just doesn’t seem to want to work anymore. When I try to connect it ad-sense account it takes me to the allow ad-sense prompt then just times out. I am going to completely uninstall advanced ads and reinstall to see if it helps. If not I think I will just have to leave advanced ads uninstalled permanently

    • This reply was modified 7 months, 4 weeks ago by Sean.
    Thread Starter Sean

    (@wordjuicer)

    So after uninstalling and then reinstalling advanced ads I am encountering the same issue, I have now uninstalled it for the last time. It’s always been fairly unreliable in fairness, sometimes it just seems to stop working at random. No point keeping it at this stage. Better off with custom HTML widget I think.

    Thread Starter Sean

    (@wordjuicer)

    It seems to be when I get to c.wpadvancedads.com this is where the timeout happens I get:

    c.wpadvancedads.com’s server IP address could not be found.
    If spelling is correct, try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN

    it just will not go any further and I get “page cannot be found” I have tried different browsers, different computers, different internet connections at this point and I am afraid I am throwing the towel in here. This is an issue with Advanced Ads and not with AdSense or my site. The developer needs to keep in touch with their plugins. The fact that the server IP address cannot be found indicates to me that wherever c.wpadvancedads.com is hosted is problematic.

    • This reply was modified 7 months, 4 weeks ago by Sean. Reason: addition
    • This reply was modified 7 months, 4 weeks ago by Sean. Reason: addendum
    • This reply was modified 7 months, 4 weeks ago by Sean.
    Plugin Support schmidt25

    (@schmidt25)

    Hi Sean,

    Thanks for your reply.

    Unfortunately, we can’t reproduce your problem, and the connection works fine for many other users and us. You are the first to report this problem so far. I have asked the developer of this connection again for a comment and will link here as soon as I know more about it.

    You don’t necessarily need the Advanced Ads and AdSense connection to show your AdSense ads. It just makes the integration a bit more convenient.

    You can manually copy your ad codes into an Advanced Ads ad and integrate them into your website via placements as described in this manual about the integration of the in.article ads.

    Best regards,
    Joachim

    Plugin Support schmidt25

    (@schmidt25)

    Hi Sean,

    I got feedback.

    The issue is not an issue of Advanced Ads or WordPress. It’s a DNS problem.

    Since you tried different computers, ISP, and browsers, you might need to check your home or office installation (this can be, e.g., a proxy, a VPN, or a particular NAT setup).

    To make the check simpler, you can open this file directly in your browser. If you see the message Oops. Nothing here . . . , the AdSense connection should work.

    Best regards,
    Joachim

    Thread Starter Sean

    (@wordjuicer)

    Okay, I have edited this response because I have found what my problem was and once again I am delighted to be connected with Advanced ads.

    There must be some geographical restriction to your site either through my ISP or your server that is refusing connections from GDPR countries because as soon as I connected to a VPN in the United States, I got it to connect. Strangely enough it ONLY worked on a US VPN connection and NOT any in Europe. Please look into this if you can.

    • This reply was modified 6 months, 3 weeks ago by Sean.
    Plugin Support schmidt25

    (@schmidt25)

    Hi Sean,

    Nice to hear that you could find a solution for this problem by using a VPN. So far, you are the only user who reported this problem.

    I can only assure you that there are no restrictions from our side for this URL and would be grateful if you would also edit your negative rating for Advanced Ads.

    Best regards,
    Joachim

Viewing 9 replies - 1 through 9 (of 9 total)
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