Support » Plugin: Facebook for WooCommerce » Server is sending invalid IP address/ Server Sending Invalid BrowserID parameter

  • Resolved jsyhaphom

    (@jsyhaphom)


    I’m getting this error in my events manager and have checked the error logs and all events seem to have matching Ip addresses and browser ID’s. Why am I still getting this error? Is there a way to check server log information or does the log send the same browser information over the server conversion API?

    The page I need help with: [log in to see the link]

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  • Thread Starter jsyhaphom

    (@jsyhaphom)

    Secondly, does using a CDN interfere with the conversion api sending data. Do I need to exclude event pages (Landing page, Add to cart page, initiate checkout page) from the CDN (Cloudflare)?

    • This reply was modified 1 month, 3 weeks ago by jsyhaphom.
    Plugin Support wbrubaker.a11n

    (@wbrubaker)

    If you were to provide the exact error message you are seeing on Facebook, that might help, but I believe that you are probably faced with this issue: https://github.com/woocommerce/facebook-for-woocommerce/issues/1777 which remains open and under investigation.

    You should expect that the use of a CDN would not interfere with the conversion api sending data.

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