Server is down, can’t log in at all

Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    4 years, 9 months ago

    If you are having trouble connecting to your webhosting account using Filezilla tool, contact the customer support team at your webhosting vendor. The support team can assist with helping you understand the proper login credentials to use Filezilla to your webhosting account.

    Aashish S

    (@aksdvp)

    4 years, 9 months ago

    Hi @katetabbott
    Yes for sure as a first & foremost thing, please connect with the server team to help you out to sort out the issue you are facing.
    Also, while the server team is debugging your issue, check whether if you can access the site using http://yoursitename.com (try accessing this link on a different browser or incognito mode of your browser).

    If it works, then the issue is specific to force SSL, in that case just rename the force SSL extension located in “wp-content/plugins” folder if possible.
    And see if the site works. Make sure you have a proper understanding of the activities you are doing & have proper backups with you.

    Else if http://yoursitename.com is not working then await for inputs from server team.

    Thank You,
    Aashish

    indoteguh

    (@indoteguh)

    4 years, 9 months ago

    If you are a beginner about WordPress and facing this issue, its better to contact your hosting service to assist you solve the problem. Or if you familiar with hosting dashboard, you can try to replace current username and password through phpmyadmin menu.

Viewing 3 replies - 1 through 3 (of 3 total)
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