Support » Plugin: Jetpack by » Server Error when Editors try to view all Posts

  • I’ve just noticed a problem on a WP 3.5.2 install running the latest version of Jetpack; it would appear that if a non-administrator user (such as an Editor) tries to view all posts, a 500 Internal Server Error is generated. Admin users are unaffected and can operate all functions of the site as normal.

    So far, I have tried the following to see if they might fix it:

    • Reset Plug-ins Folder
    • Delete, then reinstall Jetpack
    • Reupload wp-admin and wp-includes folders from a clean install of WP
    • Set the Theme to Twenty Twelve

    Sadly, none of the above seem to have helped – the error starts to occur only when Jetpack has been “connected” to my account.

    Has anybody else come across this behaviour at all? My guess is that it may have been caused by the most recent update as it didn’t happen before! Either way, I thought I had better report it, and if anyone has any ideas as to anything I could try to fix it, that would be great!

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  • Plugin Author Jeremy Herve


    Jetpack Mechanic

    Could you check your server error logs to learn more about this 500 error? It could help us understand the issue. If you do not know how to access your error logs, your hosting provider should be able to help.

    a non-administrator user (such as an Editor) tries to view all posts

    By “all posts”, you mean the dashboard screen available under Posts > All Posts, or the frontend of your site?

    Hi Jeremy,

    Thanks so much for the reply, and it is indeed Posts > All Posts that is displaying the issue.

    True to my luck, this is happening on a server I don’t admin, so will have to chase the hosts for the error logs and get back to you – if it was happening on one of my boxes, I could have got the information to you a long time ago!

    I probably ought to mention that there is absolutely no problem with the front-end of the site; all posts display as normal for all users – it’s just the admin area that seems to be having difficulties!

Viewing 3 replies - 1 through 3 (of 3 total)
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