Title: server error occured
Last modified: July 26, 2017

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# server error occured

 *  [codeagency](https://wordpress.org/support/users/7grafix/)
 * (@7grafix)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/)
 * I can’t get your plugin to work.
    When I go to settings page, it immediately 
   shows me error “server error occured. Please to refresh your page”. And it stays
   like this.
 * When I scan the QR code, it gives “unknown error” message in mobile app.
 * [https://drive.google.com/file/d/0B3E0HcdrCbPTd0dSUk9Eck50ZDg/view?usp=sharing](https://drive.google.com/file/d/0B3E0HcdrCbPTd0dSUk9Eck50ZDg/view?usp=sharing)
 * Where is this server error coming from? It’s your server?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [2FAS](https://wordpress.org/support/users/2fas/)
 * (@2fas)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9357243)
 * Hi,
 * We’re sorry you’re experiencing problems with our plugin. We’d like to ask you
   to do three steps in order to find the cause of this problem. Could you:
 * 1. Put `Pusher.logToConsole = true;` in the _magic-password/assets/js/pusher-
   events.js_ file just after `if ( sessionId.length ) {` (line 69).
    2. Clear browser
   cache. 3. Open JavaScript console, go to plugin’s settings page and take a screenshot
   of the console?
 * This will give us important information about the problem.
 * If you have any difficulties with these steps, don’t hesitate to ask.
 * _[ [Signature moderated](https://wordpress.org/support/guidelines/#avoid-signatures)]_
    -  This reply was modified 8 years, 7 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Thread Starter [codeagency](https://wordpress.org/support/users/7grafix/)
 * (@7grafix)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9360666)
 * OK done
 * This is what I get:
 * JQMIGRATE: Migrate is installed, version 1.4.1
    pusher.min.js:8 Pusher : State
   changed : initialized -> connecting pusher.min.js:8 Pusher : Connecting : {“transport”:”
   ws”,”url”:”wss://ws.pusherapp.com:443/app/9e2d2476a82fec3240c6?protocol=7&client
   =js&version=4.0.0&flash=false”} pusher.min.js:8 Pusher : State changed : connecting-
   > connected with new socket ID 217279.51918854 /wp-admin/admin.php?page=magic-
   password-settings&mpwd-action=authenticate-channel Failed to load resource: the
   server responded with a status of 403 () pusher.min.js:8 Pusher : Couldn’t get
   auth info from your webapp : 403 warn @ pusher.min.js:8 pusher.min.js:8 Pusher:
   Couldn’t get auth info from your webapp : 403
 *  Plugin Author [2FAS](https://wordpress.org/support/users/2fas/)
 * (@2fas)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9369178)
 * Thank you. We’d like to ask you to do one more thing. Can you check what response`/
   wp-admin/admin.php?page=magic-password-settings&mpwd-action=authenticate-channel`
   return?
 *  Thread Starter [codeagency](https://wordpress.org/support/users/7grafix/)
 * (@7grafix)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9369306)
 * It also returns similar error as below:
 * error something went wrong with authenticating channel.
    Basically, it’s a 403
   error.
 * [https://drive.google.com/file/d/0B3E0HcdrCbPTZW43V2hIMV9oZTA/view?usp=sharing](https://drive.google.com/file/d/0B3E0HcdrCbPTZW43V2hIMV9oZTA/view?usp=sharing)
 *  Plugin Author [2FAS](https://wordpress.org/support/users/2fas/)
 * (@2fas)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9369802)
 * There are several reasons why 403 response status occurs. We’ll do plugin update
   and make error handling more verbose as soon as we can.
 * We’re sorry for any inconvenience.
 *  Plugin Author [2FAS](https://wordpress.org/support/users/2fas/)
 * (@2fas)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9530566)
 * We’ve just released a new plugin version with bug fixes. We recommend to do an
   update. If problem still occurs, please let us know.
 * _[ [Signature moderated](https://wordpress.org/support/guidelines/#avoid-signatures)]_

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘server error occured’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/magic-password_dbd5e7.svg)
 * [Magic Password](https://wordpress.org/plugins/magic-password/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/magic-password/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/magic-password/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/magic-password/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [2FAS](https://wordpress.org/support/users/2fas/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/server-error-occured/#post-9530566)
 * Status: not resolved