Title: Server Error issue
Last modified: August 21, 2016

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# Server Error issue

 *  [aditron](https://wordpress.org/support/users/aditron/)
 * (@aditron)
 * [13 years ago](https://wordpress.org/support/topic/server-error-issue/)
 * Hi,
 * I’ve seen other people have had this issue, so hopeful that you can help resolve
   it.
    If the client chooses “Every Role”, and “Start Date” to “End Date”, this
   will generate a Server Error. We are using WP 3.5.1, with define(‘WP_MEMORY_LIMIT’,‘
   128M’) set in config – this is confirmed in the phpinfo() output. If you can 
   advise what else to do, that would be great.
 * [http://wordpress.org/extend/plugins/export-users-to-csv/](http://wordpress.org/extend/plugins/export-users-to-csv/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [sashen](https://wordpress.org/support/users/sashen/)
 * (@sashen)
 * [13 years ago](https://wordpress.org/support/topic/server-error-issue/#post-3724345)
 * If I don’t select a date range, I get a 500 error.
 * If I do select a date range… I just get a white screen with nothing on it after
   I click Export.
 * Where is the CSV file supposed to be?
 *  [Ulrich Sossou](https://wordpress.org/support/users/sorich87/)
 * (@sorich87)
 * [12 years, 12 months ago](https://wordpress.org/support/topic/server-error-issue/#post-3724431)
 * [@sashen](https://wordpress.org/support/users/sashen/): it should normally start
   downloading the file automatically
 * [@aditron](https://wordpress.org/support/users/aditron/) & [@sashen](https://wordpress.org/support/users/sashen/):
   how many users do you have? what do you see in the php error log?
 *  Thread Starter [aditron](https://wordpress.org/support/users/aditron/)
 * (@aditron)
 * [12 years, 12 months ago](https://wordpress.org/support/topic/server-error-issue/#post-3724432)
 * Hi Ulrich – the site currently has 8,000 users, but we expect this to go up to
   25,000.
    Due to the hosting arrangement, we don’t have ready access to the php
   server log, but I’ll see what I can do.
 *  [Ulrich Sossou](https://wordpress.org/support/users/sorich87/)
 * (@sorich87)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/server-error-issue/#post-3724435)
 * Ok. I will try to optimise the plugin for a large number of users and get back
   to you in a few days.
 *  [sashen](https://wordpress.org/support/users/sashen/)
 * (@sashen)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/server-error-issue/#post-3724436)
 * We have over 30,000 users. So, I’m looking forward to the upgrade.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Server Error issue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/export-users-to-csv_8abacf.svg)
 * [Export Users to CSV](https://wordpress.org/plugins/export-users-to-csv/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/export-users-to-csv/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/export-users-to-csv/)
 * [Active Topics](https://wordpress.org/support/plugin/export-users-to-csv/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/export-users-to-csv/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/export-users-to-csv/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [sashen](https://wordpress.org/support/users/sashen/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/server-error-issue/#post-3724436)
 * Status: not resolved