Hi @mariogovoni,
To help us diagnose the issue, please enable debugging in WordPress and share the relevant log entries. You have two options:
- Use the WP Debugging Plugin (recommended for ease of use)
- Manually enable debugging by editing
wp-config.php
Option 1: Use the WP Debugging Plugin
- Install and activate the WP Debugging plugin.
- Visit the Burst Dashboard.
- In the top admin bar, hover over “Debug Quick Look” and click “View File Raw”.
- Copy the contents of the debug log and share them with us.
Option 2: Manually Enable Debugging
- Open the
wp-config.php file in the root of your WordPress installation.
- Add the following lines before
/* That's all, stop editing! Happy publishing. */:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
define('SCRIPT_DEBUG', true);
- Save the file.
- Visit the Burst Dashboard.
- Locate the
debug.log file inside the /wp-content/ directory. Open it with a text editor and share any relevant error messages with us.
Important for Live Sites: Once you have shared the errors, disable debugging by removing the added lines in the wp-config.php file or disable the WP Debugging plugin. This is to prevent performance or security issues.
Let us know if there is anything in the debug log!
Kind regards,
Hessel
I thought the problem could be a plugin conflict and I deactivated them all.
I found the culprit: it is All in One WP Security, a security plugin that I have been using for years and that, evidently, has changed some settings in the latest updates.
Apart from deactivating it, what can I do to solve it?
@mariogovoni Can you check which feature is blocking the Burst Rest API? I tries to enable some settings, but didn’t run into any issues. If we know which one is causing it, I can contact them about it.
@rogierlankhorst In the firewall rules, Internet Bot Settings section I enabled Blank HTTP Headers and Burst started working again.
Hi @mariogovoni,
Thanks for notifying us! I will check if we can solve the issue, so other don’t run into this issue and so you can enable the setting again!
If you’re enjoying Burst and feel like we’ve been helpful, we’d be super grateful if you could leave us a quick review. As a small business, every bit of feedback and support goes a long way in helping us keep improving.
You can leave a review here: https://wordpress.org/support/plugin/burst-statistics/reviews/
Kind regards,
Hessel
