Support » Installing WordPress » Server error – cannot connect to database

  • Hi

    I’m totally lost…I’ve done everything that’s been asked yet I am getting a server error / cannot connect to database message everytime. I’ve done this several times and still not working.

    Website is

    Any help would be appreciated!


Viewing 2 replies - 1 through 2 (of 2 total)
  • Just to confirm:

    1). You’ve set up a database for WordPress on MySQL with a user and password (if the user and password wasn’t already configured by your host).

    2). You’ve opened up the wp-config-sample.php file in a text editor, and inserted the correct information (database name, user account for that database, and user password) and saved this edited file as wp-config.php. And then uploaded it to your server in the folder containing your WordPress files

    If, despite the above steps, you still get a database connection error, contact your host and see if there’s something else that might impact connecting to the database (firewalls, reverse proxies, closed ports, etc.)


    Yes have done everything you’ve said. Looks like its a host issue. Will contact them and see if there something up!


Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Server error – cannot connect to database’ is closed to new replies.