Title: Server error  500 when uploading spreadsheet
Last modified: August 30, 2016

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# Server error 500 when uploading spreadsheet

 *  [ellabella](https://wordpress.org/support/users/ellabella/)
 * (@ellabella)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/server-error-500-when-uploading-spreadsheet/)
 * Why am I getting a server error 500 when trying to upload my products? Below 
   is the format of my spreadsheet. Am i missing something?
 * [Spreadsheet image](http://i.imgur.com/P0hLAEd.png)
 * Thank you.
    [https://wordpress.org/plugins/ultimate-product-catalogue](https://wordpress.org/plugins/ultimate-product-catalogue)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [ellabella](https://wordpress.org/support/users/ellabella/)
 * (@ellabella)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/server-error-500-when-uploading-spreadsheet/#post-6823708)
 * Any ideas guys?
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/server-error-500-when-uploading-spreadsheet/#post-6823768)
 * Hi ellabella,
 * There are a number of reasons why products might not be uploading correctly. 
   First, make sure that you’re uploading either a .xls or .xlsx file type (not .
   csv). Second, make sure that you’ve written all of your field names correctly(
   Name, Slug, Description, Price, Image, Category, Sub-Category, Tags), especially
   custom fields, which need to be exactly the same as the field name. Third, make
   sure that you don’t have any columns that have been edited unintentionally (which
   gives an “incorrect field name” error).
 * Also, the slugs should be lowercase without any spaces. We would suggest you 
   to put a hyphen instead of a space.
 * If this does not fix the issue, would you be able to send us the error log to
   [contactetoilewd@gmail.com](https://wordpress.org/support/topic/server-error-500-when-uploading-spreadsheet/contactetoilewd@gmail.com?output_format=md)?
   500 errors are a bit broad and it would be easier for us to pinpoint the issue
   with the log. 🙂
 * Best regards,
    EWD

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [spreadsheet](https://wordpress.org/support/topic-tag/spreadsheet/)
 * [ultimate product catalog](https://wordpress.org/support/topic-tag/ultimate-product-catalog/)

 * 2 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/server-error-500-when-uploading-spreadsheet/#post-6823768)
 * Status: not resolved