Hi ellabella,
There are a number of reasons why products might not be uploading correctly. First, make sure that you’re uploading either a .xls or .xlsx file type (not .csv). Second, make sure that you’ve written all of your field names correctly (Name, Slug, Description, Price, Image, Category, Sub-Category, Tags), especially custom fields, which need to be exactly the same as the field name. Third, make sure that you don’t have any columns that have been edited unintentionally (which gives an “incorrect field name” error).
Also, the slugs should be lowercase without any spaces. We would suggest you to put a hyphen instead of a space.
If this does not fix the issue, would you be able to send us the error log to contactetoilewd@gmail.com ? 500 errors are a bit broad and it would be easier for us to pinpoint the issue with the log. 🙂
Best regards,
EWD
