Server error 500

  • rainster

    (@rainster)


    10 years, 5 months ago

    I was just updating a website for someone (don’t know what version of wordpress it was) and tried to change the permalink settings to select custom structure instead of default as the page name wasn’t coming up in the browser. When I clicked on save changes the whole wp-admin panel crashed and gave me a error 500 server error.

    I now can’t get back into the wp-admin panel to change it back as just get this error, same with the site itself.

    Any help or advice would be much appreciated

Viewing 13 replies - 1 through 13 (of 13 total)
  • kmessinger

    (@kmessinger)

    10 years, 5 months ago

    A url please.

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    url is http://www.cissbury.com

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    Do you have access to your host at freecom.net? Ask them about your problem.

    FTP or use the file manager provided by your host and look at the .htaccess file. It should be something like

    # BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    Thanks for your reply.

    I have sent them an email but unfortunately they are not our hoster so don’t think they will be very helpful. So do you mean I need to ask them to provide me with a file manager to be able to access the .htaccess file?

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    Your site hosting company provides you with a control panel that among other things has a file manager.

    The error page is from freecom.net. Who is your host?

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    We use hostgator. Unfortunately this website was done by a website company who uses freecom and there are errors in their coding.

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    Your c-panel is at hostgator.

    https://support.hostgator.com/articles/cpanel/how-to-log-into-cpanel

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    I know how to get into my hostgator cpanel, but how does that help me check the coding on a website which isn’t hosted on my cpanel. It is on someone else’s server.

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    Unfortunately this website was done by a website company who uses freecom and there are errors in their coding.

    Sorry about that. I misunderstood.

    Without access to the server with cpanel or ftp there is no way to correct the problem.

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    We took a back up in back up buddy before we changed the settings. If we got the nameservers changed in their domain hoster to point to our server, set up their domain on our cpanel, then uploaded all the files to recreate the website, presumably we could then access the coding and have a look at the htaccess coding that you mentioned?

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    I don’t know about backup buddy but looking at their website it looks like you could do that or just move the account to your site.

    Thread Starter rainster

    (@rainster)

    10 years, 5 months ago

    If we just move the account to our site, ie change the nameservers to point to our server. Will we have a blank website unless we upload the files through FTP from our backup? or will it automatically pick up the files they put on there?

    kmessinger

    (@kmessinger)

    10 years, 5 months ago

    This is how it is done.
    http://codex.wordpress.org/Moving_WordPress

    You also have to move the information in the database. I don’t know if backup buddy does that.

Viewing 13 replies - 1 through 13 (of 13 total)
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