Title: Server Crashed Site Suspended- php code stuck? Last modified: August 18, 2016 --- # Server Crashed Site Suspended- php code stuck? * [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/) * this afternoon our server suspended our site due abnormal traffic crashing the server. i ask the hosting company what could be the problem they said this: * “This can be a DOS attack on your website. But one thing that I noticed is that your PHP pages were being executed from a long time and appears to be stucked somewhere and the new requests are opening new pages but those pages were being stuck as you can see that there are how many running processes on your website. You need to go through the code to make sure that it is not causing any such behaviour.” * Can anyone help me to try to find where to look for the problem code? * I am running 2.0.4 version Viewing 13 replies - 1 through 13 (of 13 total) * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447656) * There is no problem with the code. This is the usual response from a crappy host without the resources for shared servers. Go somewhere else. * [moshu](https://wordpress.org/support/users/moshu/) * (@moshu) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447659) * Also, if you have a huge volume of visitors, try to install the wp-cache plugin: [http://mnm.uib.es/gallir/wp-cache-2/](http://mnm.uib.es/gallir/wp-cache-2/) * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447674) * Thank you guy’s I think I recieved an unusual volume of visitors this afternoon– I will look over the logs to verify I have not EVER had a problem with WP coding so I expect your right a crappy host. * I will install the wp-cache plugin thanks for the tip moshu! * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447693) * moshu; I tried to install the above plugin when I went to wp-admin to activate the plugin it gave me an internal error 500. I checked the logs and no we did not experience high traffic volume so something is wrong any ideas? * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447694) * Here is the error s from the log [Tue Sep 5 20:39:37 2006] [error] [client 201.227.119.94] File does not exist: /public_html/500.shtml [Tue Sep 5 20:39:37 2006] [error][ client 201.227.119.94] Premature end of script headers: /public_html/blog/wp- admin/index.php [Tue Sep 5 20:39:37 2006] [error] [client 201.227.119.94] File does not exist: /public_html/500.shtml [Tue Sep 5 20:39:37 2006] [error] [client 201.227.119.94] Premature end of script headers: /public_html/blog/wp-admin/index. php * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447698) * I’ve been notified from the server this * Your website pages are still getting stuck. Please look into it: * [vkaryl](https://wordpress.org/support/users/vkaryl/) * (@vkaryl) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447712) * Boy, I have to agree, you need a better host. That’s about the most unprofessional assessment of an error/contact with a customer I’ve ever seen. * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447720) * That is for certain! However, I must conceed when I try to open an archive post the post in part loads then stalls with the page loading. I still cannot access the admin section just a white screen I tried uploading a fresh index.php file but no change. If the php is getting stuck where would I look? * [vkaryl](https://wordpress.org/support/users/vkaryl/) * (@vkaryl) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447723) * I don’t know. Since they can’t seem to articulate what they mean by “php getting stuck”, it’s a bit difficult to ascertain just exactly what they’re seeing and where one would need to look to start “unsticking” it (for want of a better description at this point). * I’m rather thinking they must mean some sort of loop condition. But without knowing what they’re actually seeing, and with no access to server logs, it’s very difficult to determine where to jump…. * Have you asked them if they upgraded mysql, apache, or php before this occurred? While apache and php don’t seem problematic, a mysql upgrade to 5.+ might cause some problems. * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447725) * I asked them to define “stuck” and to explain just what they where looking at I did get this from the server logs> * jispeaka 26405 0.0 0.1 22804 11532 ? S 19:08 0:00 /usr/bin/php index.php jispeaka 26880 0.0 0.1 23156 11532 ? S 19:09 0:00 /usr/bin/php index.php jispeaka 2852 0.0 0.1 21716 11564 ? S 19:12 0:00 /usr/bin/php index.php jispeaka 3110 0.0 0.1 23148 11568 ? S 19:12 0:00 /usr/bin/php index.php jispeaka 3429 0.0 0.1 23436 11568 ? S 19:13 0:00 /usr/bin/php index.php jispeaka 4174 0.0 0.1 23324 11568? S 19:14 0:00 /usr/bin/php index.php jispeaka 4428 0.0 0.1 21900 11568 ? S 19: 15 0:00 /usr/bin/php index.php jispeaka 4657 0.0 0.1 21740 11568 ? S 19:15 0: 00 /usr/bin/php index.php jispeaka 18824 0.0 0.1 21876 11560 ? S 19:26 0:00 / usr/bin/php index.php jispeaka 18964 0.0 0.1 23340 11560 ? S 19:26 0:00 /usr/ bin/php index.php jispeaka 19111 0.0 0.1 23636 11560 ? S 19:27 0:00 /usr/bin/ php index.php jispeaka 19309 0.0 0.1 21788 11560 ? S 19:27 0:00 /usr/bin/php index.php jispeaka 20537 0.0 0.1 21980 11536 ? S 19:29 0:00 /usr/bin/php index. php jispeaka 20591 0.0 0.1 22572 11536 ? S 19:29 0:00 /usr/bin/php index.php jispeaka 28800 0.0 0.1 23180 11552 ? S 19:30 0:00 /usr/bin/php index.php jispeaka 29171 0.0 0.1 22532 11568 ? S 19:31 0:00 /usr/bin/php index.php jispeaka 29709 0.0 0.1 22148 11580 ? S 19:32 0:00 /usr/bin/php index.php jispeaka 31267 0.0 0.2 24400 12428 ? S 19:35 0:00 /usr/bin/php index.php jispeaka 9459 0.0 0.2 23800 12428 ? S 19:40 0:00 /usr/bin/php index.php jispeaka 10927 0.0 0.1 23300 11584? S 19:43 0:00 /usr/bin/php index.php jispeaka 11169 0.0 0.1 22308 11584 ? S 19: 43 0:00 /usr/bin/php index.php jispeaka 11540 0.0 0.2 24080 12424 ? S 19:44 0: 00 /usr/bin/php index.php jispeaka 11548 0.0 0.1 22060 11584 ? S 19:44 0:00 / usr/bin/php index.php jispeaka 12153 0.0 0.1 22340 11556 ? S 19:45 0:00 /usr/ bin/php index.php jispeaka 12235 0.0 0.2 24668 12428 ? S 19:45 0:00 /usr/bin/ php index.php jispeaka 13391 0.0 0.1 22140 11564 ? S 19:47 0:00 /usr/bin/php index.php jispeaka 25193 0.0 0.2 24016 12424 ? S 19:50 0:00 /usr/bin/php index. php jispeaka 29542 0.0 0.2 24096 12428 ? S 19:56 0:00 /usr/bin/php index.php jispeaka 31607 0.0 0.1 22780 11520 ? S 19:59 0:00 /usr/bin/php index.php jispeaka 12514 0.0 0.1 22144 11536 ? S 20:02 0:00 /usr/bin/php index.php jispeaka 14298 0.0 0.1 21892 11560 ? S 20:05 0:00 /usr/bin/php index.php jispeaka 15359 0.0 0.1 23160 11532 ? S 20:06 0:00 /usr/bin/php index.php jispeaka 15520 0.0 0.1 22064 11532 ? S 20:06 0:00 /usr/bin/php index.php jispeaka 15781 0.0 0.2 23712 12428 ? S 20:07 0:00 /usr/bin/php index.php jispeaka 16045 0.0 0.1 22300 11528? S 20:08 0:00 /usr/bin/php index.php jispeaka 28436 0.0 0.1 23700 11548 ? S 20: 15 0:00 /usr/bin/php index.php jispeaka 30355 0.0 0.1 23316 11576 ? S 20:18 0: 00 /usr/bin/php index.php jispeaka 30390 0.0 0.1 22020 11588 ? S 20:18 0:00 / usr/bin/php index.php jispeaka 30618 0.0 0.1 21924 11576 ? S 20:19 0:00 /usr/ bin/php index.php jispeaka 9117 0.0 0.1 22040 11564 ? S 20:24 0:00 /usr/bin/php index.php jispeaka 9450 0.0 0.1 22420 11568 ? S 20:25 0:00 /usr/bin/php index. php jispeaka 22285 0.0 0.1 23284 11556 ? S 20:33 0:00 /usr/bin/php index.php jispeaka 22488 0.0 0.1 22760 11552 ? S 20:33 0:00 /usr/bin/php index.php jispeaka 22751 0.0 0.1 22312 11520 ? S 20:34 0:00 /usr/bin/php index.php jispeaka 23361 0.2 0.2 22916 12424 ? S 20:35 0:00 /usr/bin/php index.php * [xinfo](https://wordpress.org/support/users/xinfo/) * (@xinfo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447731) * i have one solution for you well do kyou have any back up copy in your local system(which contain .htacess file)? if so make it zip or rar dont keep in ordinary folder there may be ip conflict , now try this in your local pc ( Start-Run-cmd- ipconfig /flushdns) * i gave you this idea since you said you got stuck with Suspended page * Thread Starter [drlingo](https://wordpress.org/support/users/drlingo/) * (@drlingo) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447788) * Thank you xinfo! I slept on it over night and this morning I was able to login to the admin. Everything is back to normal. Overnight the server sent a message. * Yes you will need to check your code the code needs to be optimized also if there is any web application you are using this will also need to be upgraded to latest security patches to avoid any such kind of DOS attack. In order to upgrade account to SDX plan the following upgrades have been done on the server. * 1) Email System (pop3 + imap) Upgrade: [http://www.jaguarpc.com/forums/showthread.php?t=14124](http://www.jaguarpc.com/forums/showthread.php?t=14124) * 2) MySQL upgrade from 4.0.x to 4.1.x: [http://www.jaguarpc.com/forums/showthread.php?t=14123](http://www.jaguarpc.com/forums/showthread.php?t=14123) * 3) php security upgrade: php going cgi for security: [http://www.jaguarpc.com/forums/showthread.php?t=13601](http://www.jaguarpc.com/forums/showthread.php?t=13601) * [Christopher J. Hradil](https://wordpress.org/support/users/chradil/) * (@chradil) * [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447815) * there are a couple of issues with #2 and #3, if the host did a ‘default’ upgrade of MySQL you’re going to run into some database charset/collation problems (wordpress, and many other open source/mySQL php apps like UTF8 for charsets and encoding, the ‘default’ mySQL install falls back to latin1_swedish for charset/collation, so if the server isn’t properly configured (correct version of iconv/recode installed, etc) you’ll run into performance issues as MySQL tries to do charset conversions). and running php as cgi is also going to be a big performance hit over mod_php. * so, i don’t think you’re doing anything wrong exactly, it seems more like some of the changes the host made are causing the issues. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Server Crashed Site Suspended- php code stuck?’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 6 participants * Last reply from: [Christopher J. Hradil](https://wordpress.org/support/users/chradil/) * Last activity: [19 years, 11 months ago](https://wordpress.org/support/topic/server-crashed-site-suspended-php-code-stuck/#post-447815) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics