Title: Server Configuration Error
Last modified: July 7, 2020

---

# Server Configuration Error

 *  Resolved [hostingmate](https://wordpress.org/support/users/hostingmate/)
 * (@hostingmate)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/server-configuration-error-8/)
 * I have searched your forums and FAQ for a possible solution, but nothing seems
   to be my problem, or threads are marked “Resolved” with no answer from original
   posters.
 * I am having an issue similar to ‘hellpunch’ ([https://wordpress.org/support/topic/cant-select-imagick-even-when-php-module-installed/](https://wordpress.org/support/topic/cant-select-imagick-even-when-php-module-installed/))
   where my plugin settings show that my PHP modules are not installed or dont support
   WebP, however I have contacted my server administrators (hosting provider) and
   spoke to them about possible resolutions for about an hour! Nothing they did 
   would fix the issue.
 * My server seems to be running the modules required (as checked by my hosting 
   provider and myself), however the plugin doesnt seem to detect the modules properly?
 * Any help would be much appreciated!
    -  This topic was modified 5 years, 9 months ago by [hostingmate](https://wordpress.org/support/users/hostingmate/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-configuration-error-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/server-configuration-error-8/#post-13088649)
 * Hi [@hostingmate](https://wordpress.org/support/users/hostingmate/),
 * Thank you for your message.
 * Could you send me a screenshot of your configuration? Link to it can be found
   on _the Settings Page_ of plugin in the section `We are waiting for your message`.
 * You can also just use the path:
    `/wp-admin/options-general.php?page=webpc_admin_page&
   action=server`
 *  Thread Starter [hostingmate](https://wordpress.org/support/users/hostingmate/)
 * (@hostingmate)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/server-configuration-error-8/#post-13093733)
 * Hi Mateusz,
 * These following images show the PHP result from the server.
    [GD](https://imgur.com/a/hJ73Usu)
   [IMAGICK](https://imgur.com/a/eNGzEPx)
 * The following image shows the result from the plugin settings page.
    [PLUGIN SETTINGS](https://imgur.com/a/KxasjLm)
 * I am with a hosting company called SiteGround and they have been very helpful,
   however were unable to find a solution and believe it may be that the plugin 
   does not recognize the setting?
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/server-configuration-error-8/#post-13094442)
 * By reading the plugin FAQ you will find the question _“What are requirements 
   of plugin?”_. Tell me please, did you read it? I know the problem with SiteGround
   hosting. You are not the first person to report this problem.
 * An example of the correct server configuration can be found [here](https://gbiorczyk.pl/webp-converter/serverinfo.png).
   Note the items marked in red. For your configuration, you have the GD and Imagick
   library installed, **but they do not support WebP**.
 * The GD library is missing the `WebP Support` option with the value `enabled`.
   The Imagick library is missing the `WEBP` format in `supported formats`.
 * Did I explain it to you exactly? Tell me please what you have been able to find
   with hosting support.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Server Configuration Error’ is closed to new replies.

 * ![](https://ps.w.org/webp-converter-for-media/assets/icon-256x256.png?rev=2636288)
 * [Converter for Media - Optimize images | Convert WebP & AVIF](https://wordpress.org/plugins/webp-converter-for-media/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/webp-converter-for-media/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/webp-converter-for-media/)
 * [Active Topics](https://wordpress.org/support/plugin/webp-converter-for-media/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/webp-converter-for-media/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/webp-converter-for-media/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/server-configuration-error-8/#post-13094442)
 * Status: resolved