Server Cannot Process Image

  • davemak

    (@davemak)


    1 year, 5 months ago

    I have installed the Safe SVG plugin. When I try to upload an svg image to WordPress Media library I get the following message:

    “The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.”

    The actual SVG image size is 8KB.

    Any debugging assistance would be appreciated.

    Thanks

    Dave

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  • Plugin Support Darin Kotter

    (@dkotter)

    1 year, 5 months ago

    @davemak Thanks for the report. We had a similar reported issue here: https://wordpress.org/support/topic/apple-podcast-badge-svg-file-not-uploading/. I’d suggest reading through that as there were a few things tried there.

    If you want to provide the SVG image you’re having issues with, I’d be happy to test that myself as well.

    Thread Starter davemak

    (@davemak)

    1 year, 5 months ago

    I don’t this is a problem with Safe SVG. There are also no other plugins causing the issue. The SVG file works fine on other sites.

    I’ve installed the website on InstaWp and in Local Sites and the error does not occur. I’m using Kadence Theme and blocks – they are unable to determine the issue as well.

    As with the other reported issue – I am also hosting with GoDaddy. They are not responding with a solution for over 2 weeks. Perhaps it is wide spread issue with GoDaddy WordPress hosting.

    If you hear how to resolve please let me know – as my fix is to not use SVG images.

Viewing 2 replies - 1 through 2 (of 2 total)
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