Hi @bmcinternet,
Thank you for getting in touch with us, we do appreciate your time.
Yes, this is definitely possible. However, you would need to make use of a language management plugin such as LocoTranslate or WPML for example, as these manage to switch the language using WordPress core functionality.
I hope this helps?
Hi,
We are using WPML, I think we will manage it.
Can you tell me what javascript rule I need to exclude from caching? Because the chat is not showing for non logged users.
Cheers!
Hi there,
Thank you for your time on this one, we do appreciate it.
Could I ask you to confirm if you are seeing any console errors on your side? This can be seen by right-clicking on the page and clicking on the ‘Inspect’ button.
Once the developer panel opens, please click on the tab labelled ‘Console’. Any errors which may influence the chat would show in this panel.
Hi,
Checked developer panel, console, no errors. But got another problem, think it is a caching problem.
Chatbox says offline, while we are online with multiple agents. Also when I look at the dashboard it says zero chats, but when I look at dashboard it for example says 2 visitors, then I visit live chat and this results in no visitors / chats.
I have exlcuded https://update.wp-livechat.com/remote_files/assets/js/wplc_node.js from caching by WP Rocket, but the issue still present. The chatbox says we are offline, while when I visit wp-admin/admin.php?page=wplivechat-menu-settings –> Agents I am cleary online.
It used to work just fine, now it does not, I did not even update the plugin meanwhile..
Did some further testing. I changed “Choose when I want to be online” from unchecked to checked. Now we do appear to be online. So I also reversed the excluding of the javascript from caching.
The reason why I uncheck the choos to be online was because of the business hours option, that appeared not to be working.
Cheers!
Hi @bmcinternet,
Thank you for your time on this one, we do appreciate it.
Just to confirm, is the online/offline functionality working as intended now?
I would like to ensure things are working as intended from our side.
Hi,
Think there still is a problem with online / offline, think the cause is caching?
Every now and then I check the status of chatagent and sometimes it appeares te be offline. That status is false because I choose online and did nog changed it.
Cheers!
Hi @bmcinternet,
Thank you for your continued time on this one, we do appreciate it.
I believe this may be an issue with the heartbeat of the website. This is what we use to keep the system online at an interval while viewing the website.
Just to confirm, are you switching to online mode and then leaving the chat dashboard open in a tab while testing this?
Hi,
What exactly is the heartbeat you refering to?
Not sure, I think I might left the chat dashboard, assuming it will not take me offline, because the agent on top the wpbar stays green when dashboard is left.
How do we keep the agents heart beating?
Hi @bmcinternet,
Thank you for your time on this one.
Unfortunately, this is not the case. You will need to leave the tab with the chat dashboard open to remain online. This should then keep the agents online as long as they do not lose web connectivity.
Could I ask you to test this again with the tab open to confirm if you are still being set to offline? If so, we can look into the heartbeat a bit more.
Hi,
I will test it this week.
Other issue I see with chat history, I have held many testconversations today, but non of them are in the chat history… I checked it because I missed a real chatconversation in the logs, so It got my attention.
Can you explain? Do I need to save a chat or what?
Hi @bmcinternet,
Thank you for getting back to me on this one.
The storage issue you mentioned is definitely not normal as all storage should be automatic.
Could I ask if you make use of any security plugins? In some cases, this may cause our WP REST API endpoint to be blocked, which could be preventing storage in some cases.
Hi,
Looked for the Wordfence security plugin we use on shops, but not present in the WPML website.
Also I cannot find a few texts (messages) that automatically appear in the chat convesation achter visitor types a message.
I think lot’s of these can better be scrapped from the plugin, make it leaner, sure it will perform better.
For WooCommerce Shops we have Yith Live Chat, but it’s only for WC domains.
HI @bmcinternet,
Thank you for your time on this one.
I would like to continue this thread privately to explore a few debugging approaches we can attempt to get to the bottom of this.
Are you open to this? If so, please contact us at the following email address: nick[at]wp-livechat.com so that we can assist you with this further in direct mail.
Our website is undergoing some maintenance and as such out contact page is not accessible at the moment, as such the direct email would be best suited.
I appreciate your time on this.
Hi Nick,
Yes I have send you an email, please check, it might be in your spambox..
