Support » Plugin: WooCommerce » Serious problem for best selling products block

  • Resolved johocen168

    (@johocen168)


    There are 2 kinds of block for WC:
    1. all products block will show “add to cart” under the product image.
    2. best selling products block will NOT show “add to cart” only until mouse over.

    It’s not a big issue on the desktop, but a headache on the mobile, you will not able to find “add to cart” before tapping the screen, but once tapping, you will enter into the individual product page and not really “add to cart”.

    Your attention is highly appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @johocen168

    Thanks for reaching out!

    I replicated the scenario on my test site, however, I was not able to reproduce the issue on my mobile device. The Add to Cart is visible on my end and clicking it will add the product to my cart.

    Can you please share the URL or link to the page where you added the Best Selling Products Block for us to check this further?

    Furthermore, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter johocen168

    (@johocen168)

    Hi @xue28

    please see the 2 screenshots…
    1. https://dahodan.johocen.com/wp-content/uploads/sites/50/2022/11/Screenshot_20221110-232458.png You can see “1 in cart” which is “add to cart”
    2.https://dahodan.johocen.com/wp-content/uploads/sites/50/2022/11/Screenshot_20221110-232439.png In the lower part of the page of https://dahodan.johocen.com/ will not show
    “add to cart” in the best selling products block.

    Here is the system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dahodan.johocen.com
    Site address (URL): https://dahodan.johocen.com
    WC Version: 7.0.1
    REST API Version: ✔ 7.0.1
    WC Blocks Version: ✔ 8.5.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: ❌ 6.0.3 - 有新版的 WordPress 可用 (6.1)
    WP Multisite: ✔
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: zh_TW
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.17
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.69.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.18
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.0.1
    WC Database Prefix: wp_50_
    總資料庫大小: 30.03MB
    資料庫資料大小: 25.95MB
    資料庫索引大小: 4.08MB
    wp_50_woocommerce_sessions: 資料:2.39MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_woocommerce_api_keys: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_woocommerce_attribute_taxonomies: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_woocommerce_downloadable_product_permissions: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
    wp_50_woocommerce_order_items: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_woocommerce_order_itemmeta: 資料:0.14MB + 索引:0.13MB + 引擎 InnoDB
    wp_50_woocommerce_tax_rates: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
    wp_50_woocommerce_tax_rate_locations: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_woocommerce_shipping_zones: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_woocommerce_shipping_zone_locations: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_woocommerce_shipping_zone_methods: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_woocommerce_payment_tokens: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_woocommerce_payment_tokenmeta: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_woocommerce_log: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_actionscheduler_actions: 資料:0.11MB + 索引:0.11MB + 引擎 InnoDB
    wp_50_actionscheduler_claims: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_actionscheduler_groups: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_actionscheduler_logs: 資料:0.09MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_aryo_activity_log: 資料:0.06MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_chaty_contact_form_leads: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_commentmeta: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_comments: 資料:0.05MB + 索引:0.09MB + 引擎 InnoDB
    wp_50_frmt_form_entry: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wp_50_frmt_form_entry_meta: 資料:0.06MB + 索引:0.05MB + 引擎 InnoDB
    wp_50_frmt_form_views: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
    wp_50_links: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_nextend2_image_storage: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_nextend2_section_storage: 資料:0.05MB + 索引:0.06MB + 引擎 InnoDB
    wp_50_nextend2_smartslider3_generators: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_nextend2_smartslider3_sliders: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_nextend2_smartslider3_sliders_xref: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_nextend2_smartslider3_slides: 資料:0.02MB + 索引:0.11MB + 引擎 InnoDB
    wp_50_options: 資料:9.20MB + 索引:0.09MB + 引擎 InnoDB
    wp_50_postmeta: 資料:1.39MB + 索引:0.33MB + 引擎 InnoDB
    wp_50_posts: 資料:5.47MB + 索引:0.13MB + 引擎 InnoDB
    wp_50_snippets: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_term_relationships: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_term_taxonomy: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_termmeta: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_terms: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_wc_admin_note_actions: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wc_admin_notes: 資料:0.06MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wc_category_lookup: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wc_customer_lookup: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_wc_download_log: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_wc_order_coupon_lookup: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_wc_order_product_lookup: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
    wp_50_wc_order_stats: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wp_50_wc_order_tax_lookup: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_wc_product_attributes_lookup: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wc_product_download_directories: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wc_product_meta_lookup: 資料:0.02MB + 索引:0.09MB + 引擎 InnoDB
    wp_50_wc_rate_limits: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wc_reserved_stock: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wc_tax_rate_classes: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wc_webhooks: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wcusage_activity: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wcusage_clicks: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wcusage_register: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wfu_dbxqueue: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wfu_log: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wfu_userdata: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_wpmailsmtp_debug_events: 資料:0.28MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_wpmailsmtp_tasks_meta: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_50_yoast_indexable: 資料:0.02MB + 索引:0.08MB + 引擎 InnoDB
    wp_50_yoast_indexable_hierarchy: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wp_50_yoast_migrations: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_50_yoast_primary_term: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_50_yoast_seo_links: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_blogmeta: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_blogs: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_ms_snippets: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wp_registration_log: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_signups: 資料:0.11MB + 索引:0.20MB + 引擎 InnoDB
    wp_site: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wp_sitemeta: 資料:5.02MB + 索引:0.03MB + 引擎 InnoDB
    wp_usermeta: 資料:0.23MB + 索引:1.14MB + 引擎 InnoDB
    wp_users: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    
    ### Post Type Counts ###
    
    attachment: 168
    custom_css: 1
    forminator_forms: 4
    nav_menu_item: 23
    page: 20
    post: 18
    product: 14
    revision: 357
    shop_coupon: 14
    shop_order: 51
    wp_block: 30
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Activity Log: 由 Activity Log Team – 2.8.4
    Chaty: 由 Premio – 3.0.1
    Code Snippets: 由 Code Snippets Pro – 3.2.1
    ECPay Logistics for WooCommerce: 由 ECPay Green World FinTech Service Co.
    Ltd. – 2.0.2107060
    
    ECPay Payment for WooCommerce: 由 ECPay Green World FinTech Service Co.
    Ltd. – 2.0.2106300
    
    ExS Widgets: 由 ExS – 0.3.1
    Forminator: 由 WPMU DEV – 1.19.0
    Site Kit by Google: 由 Google – 1.87.0
    Health Check & Troubleshooting: 由 The WordPress.org community – 1.5.1
    Instant Images: 由 Darren Cooney – 4.6.2
    Jetpack: 由 Automattic 公司 – 11.5.1
    Loco Translate: 由 Tim Whitlock – 2.6.3
    Smart Slider 3: 由 Nextend – 3.5.1.11
    Super Socializer: 由 Team Heateor – 7.13.43
    Spectra: 由 Brainstorm Force – 2.0.13
    UpdraftPlus - Backup/Restore: 由 UpdraftPlus.Com
    DavidAnderson – 1.22.23
    
    Coupon Affiliates for WooCommerce: 由 RelyWP – 5.2.0.1
    Checkout Fields Manager for WooCommerce: 由 QuadLayers – 6.3.5
    WooCommerce: 由 Automattic – 7.0.1 (可更新為版本 7.1.0)
    WP Mail SMTP: 由 WPForms – 3.6.1
    Embed Plus YouTube WordPress Plugin: 由 Embed Plus YouTube Plugin Team – 14.1.4.1
    Zapier for WordPress: 由 Zapier – 1.0.4
    MultiSite Clone Duplicator: 由 Julien OGER
    Pierre DARGHAM
    David DAUGREILH
    GLOBALIS media systems – 1.5.3
    
    Super Progressive Web Apps: 由 SuperPWA – 2.2.7
    Big File Uploads: 由 Infinite Uploads – 2.1.1
    Jetpack: 由 Automattic 公司 – 11.5.1
    
    ### Inactive Plugins (28) ###
    
    Advanced Custom Fields: 由 WP Engine – 6.0.4
    Advanced Import: 由 AddonsPress – 1.3.7
    AMP: 由 AMP Project Contributors – 2.3.0
    Bayna - Deposits & Partial Payments for WooCommerce: 由 Codeixer – 1.2.7
    Content Views: 由 Content Views – 2.4.0.7
    Duplicate Page: 由 mndpsingh287 – 4.4.9
    Freesoul Deactivate Plugins: 由 Jose Mortellaro – 1.9.2.6
    Gutenberg: 由 Gutenberg Team – 14.5.0
    Imajinn AI: 由 Infinite Uploads – 1.4
    Jetpack Protect: 由 Automattic – 1.0.4
    Kaya QR Code Generator: 由 Kaya Studio – 1.4.2
    LINE Pay Gateway for WooCommerce: 由 Denny Tsai – 0.4.3
    MC4WP: Mailchimp for WordPress: 由 ibericode – 4.8.11
    Members: 由 MemberPress – 3.2.2
    MyCurator: 由 Mark Tilly – 3.73
    Popup Maker: 由 Popup Maker – 1.16.12
    Press This: 由 WordPress Contributors – 1.1.1
    Presto Player: 由 Presto Made
    Inc – 1.10.1
    
    Really Simple SSL: 由 Really Simple Plugins – 6.0.9
    ShortCode Redirect: 由 Cartpauj – 1.0.02
    Simply Schedule Appointments: 由 N Squared – 1.6.0.3
    Smush: 由 WPMU DEV – 3.12.3
    TaxoPress: 由 TaxoPress – 3.6.4
    Visual Portfolio, Posts & Image Gallery: 由 Visual Portfolio Team – 2.20.3
    Web Stories: 由 Google – 1.27.0
    WooCommerce Cart Abandonment Recovery: 由 CartFlows Inc – 1.2.19
    WordPress Importer: 由 wordpressdotorg – 0.8
    WP Post Rating: 由 Shoaib Saleem – 2.4.5
    
    ### Must Use Plugins (2) ###
    
    freesoul deactivate plugins [fdp]: 由 Jose Mortellaro – 1.9.2.5
    Health Check Troubleshooting Mode: 由  – 1.8.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: TWD (NT$)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    
    ### WC Pages ###
    
    商店起點: #179 - /shop/
    購物車: #181 - /cart/
    結帳: #183 - /checkout/
    我的帳號: #185 - /my-account/
    服務條款: #199 - /about/terms-of-use/
    
    ### Theme ###
    
    Name: ExS Pro
    Version: 1.9.6
    Author URL: https://exsthemewp.com/about/
    Child Theme: ❌ – 如果你要修改 WooCommerce 或一個不是你自己建立的父佈景主題的話,那我們建議使用子佈景主題。請看: 如何建立一個子佈景主題
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: exs-pro/woocommerce/emails/admin-new-order.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-11-11 04:12:41 +08:00
    Options: ✔
    Notes: 70
    Onboarding: completed
    
    ### Action Scheduler ###
    
    完成: 207
    Oldest: 2022-10-11 16:17:57 +0800
    Newest: 2022-11-10 23:24:05 +0800
    
    Failed: 31
    Oldest: 2022-09-17 10:33:59 +0800
    Newest: 2022-10-14 12:12:43 +0800
    
    Pending: 3
    Oldest: 2022-11-11 13:31:57 +0800
    Newest: 2022-11-11 18:04:25 +0800
    
    ### Status report information ###
    
    Generated at: 2022-11-10 23:28:53 +08:00
    
    Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @johocen168

    Thank you for providing the screenshot and the System Status Report, these are really helpful! 🙂

    PHP Version: 7.3.17

    As a first step, please update your PHP version to 7.4 or greater as this is the minimum server recommendation.

    Then, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, I would suggest performing a full conflict test to identify if your theme or any of your third-party plugins is causing the conflict on your site:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

    Thread Starter johocen168

    (@johocen168)

    Hi @xue28

    My curiocity is why it will react differently in the same page for all products block and best selling products block? If it is a conflict caused by a third-party plugin, it should both display the same way, right?

    Or there should be something different in the display pattern?

    Thanks

    Thread Starter johocen168

    (@johocen168)

    Hi @xue28

    You are right, the conflict is caused by a theme setting for Products animation type.

    Thanks for your help!

    Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @johocen168

    I’m glad you were able to find the culprit of your issue which is a theme setting for Product animation type.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here.

    All the best and hopefully, the issue will be fixed soon.

    Thanks!

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