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Serious help needed. Blank page error on inherited website. (7 posts)

  1. couragetoconnectth1
    Member
    Posted 1 year ago #

    I just inherited our companies website from the last administrator who was running it. I got very little info and now I'm spinning my tires. I'm a Network Administrator and IT consultant by trade so this isn't completely my field but I have some basic programming knowledge.

    My issue is that I'm not even certain my site is WordPress.org or .com run. The company had outside professionals create the theme but from that point I have no idea where it's hosted from, how to edit anything, or even just get past login. I believe its hosted through '.org' because I can click the WP logo on my login page(only page accessible) and it sends me to '.org'.

    I have NO backups. I have no FTP info. I don't know where the server is even located. I have no way of contacting anyone who set these things up. Please some one help me out here. Thanks for reading my wall of text.

  2. adinugroho
    Member
    Posted 1 year ago #

    Hi.
    Unfortunately the WP logo will still sends you to .org wherever you hosted the site.

    You should contact someone that handle your site previously to get the login information.

    Let me know what is your website url? At least I can help you to locate the hosting provider.

    Thank you
    Adi

  3. bemdesign
    Member
    Posted 1 year ago #

    You have no hosting information for the site? It wasn't documented?

    If you don't have the hosting information (and proof that you own the site) you're pretty much at the point of needing to start over from scratch.

    Maybe try: http://www.whoishostingthis.com/

  4. couragetoconnectth1
    Member
    Posted 1 year ago #

    Hi.
    Unfortunately the WP logo will still sends you to .org wherever you hosted the site.

    You should contact someone that handle your site previously to get the login information.

    Let me know what is your website url? At least I can help you to locate the hosting provider.

    Thank you
    Adi

    My website is Couragetoconnecttherapy.com

  5. couragetoconnectth1
    Member
    Posted 1 year ago #

    You have no hosting information for the site? It wasn't documented?

    If you don't have the hosting information (and proof that you own the site) you're pretty much at the point of needing to start over from scratch.

    Maybe try: http://www.whoishostingthis.com/

    I'm really worried about that because the upper brass says the put a ton of money into it.

    Edit: Says it's hosted by "Ipage"

  6. adinugroho
    Member
    Posted 1 year ago #

    Hi,
    From the whois information, your website is hosted at fatcow.com

  7. couragetoconnectth1
    Member
    Posted 1 year ago #

    Hi,
    From the whois information, your website is hosted at fatcow.com

    I used that whoishostingthis.com link and it sent me to "Ipage"

    We use Fatcow for our email. This might be a huge break through.

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