Support » Plugin: WooCommerce Serial Numbers » Serial Numbers disappear from orders

  • When I uncheck «Sell Serial Numbers» checkbox for product, serial numbers for this product disappear from all orders.

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  • Plugin Contributor pluginever


    Hello @lomerill,

    Just wanted to say a quick thank you for being our valued customer. We take all customer inquiries, requests, and comments seriously and do our best to help in whatever way possible.

    Serial numbers show only for the serial-enabled products. When you uncheck the «Sell Serial Numbers» checkbox for that product, then it does not become serial enabled. Therefore, serial numbers will not be shown in the orders. To show the serial numbers in the orders products must be serial enabled.

    Let us know if you have more queries.


    Thread Starter lomerill


    I am using your plugin to add keys manually. When I run out of product keys, I disable the checkbox and use another one to retrieve the keys via a third-party api.

    Plugin Contributor pluginever



    You can get attached serial numbers from the database for specific products, but it will not show in the order if you uncheck.


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