Title: Serial Number Storage
Last modified: November 2, 2021

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# Serial Number Storage

 *  Resolved [nrentzilas](https://wordpress.org/support/users/nrentzilas/)
 * (@nrentzilas)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/)
 * Hello. I recently got my website infected. And im trying to recover my serial
   numbers possibly via the file manager. Is there a way to copy the database to
   my new wordpress installation. I have already transferred my orders (2.4k) but
   there are around 2k serial numbers missing too.
 * Any help would be appreciated thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [PluginEver](https://wordpress.org/support/users/pluginever/)
 * (@pluginever)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15028834)
 * Hello,
 * Just wanted to say a quick thank you for being our valued customer. We take all
   customer inquiries, requests, and comments seriously and do our best to help 
   in whatever way possible.
 * Please check your database and find the table with prefix _serial_numbers and
   export the table to the new one.
 * We value your business and look forward to serving you. Please write to us anytime
   if you need help with another request in the future.
 * Regards,
    Pluginever Support Team
 *  Thread Starter [nrentzilas](https://wordpress.org/support/users/nrentzilas/)
 * (@nrentzilas)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15032185)
 * Hello again.
 * Really appreciate your response. I did what you told me, managed to transfer 
   the table from database to database but all of my serials instead of being actual
   words are some like this” weguhaoiuyg398T239G0BNsGUIHAwbuighabiguhawg”
 * They seem to be like this both on my old website( The infected one, can get into
   dashboard because it is broken).
 * Are the serials damaged or is there some sort of encyption?
 * Thanks in advance
 *  Plugin Author [PluginEver](https://wordpress.org/support/users/pluginever/)
 * (@pluginever)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15032259)
 * Hello,
 * Serial numbers are kept encrypted on the database.
 * Can you tell us where are you seeing this type of code (weguhaoiuyg398T239G0BNsGUIHAwbuighabiguhawg)
   you have mentioned? are they on the new database table or on the serial number
   table listing from the admin panel?
 * Regards,
    PluginEver
 *  Thread Starter [nrentzilas](https://wordpress.org/support/users/nrentzilas/)
 * (@nrentzilas)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15032551)
 * Hello again,
 * This is a screenshot of the database ( Old Website )
    [https://prnt.sc/1y9ksb9](https://prnt.sc/1y9ksb9)
 * And this is a screenshot of the serial numbers on the dashboard on the new website:
   
   [https://prnt.sc/1y9kx8e](https://prnt.sc/1y9kx8e)
 * The serial numbers used to be actual words and they are converted to this. Do
   not know if my website infection had anything to do with this.
 * Best Regards
 *  Plugin Author [PluginEver](https://wordpress.org/support/users/pluginever/)
 * (@pluginever)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15035091)
 * Hello,
 * Please contact our live support. We need to dig deep into the issue to find the
   problem. One of our developers will fix the issue for you.
 * Thanks
    PluginEver

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Serial Number Storage’ is closed to new replies.

 * ![](https://ps.w.org/wc-serial-numbers/assets/icon-256x256.png?rev=3135444)
 * [Serial Numbers - Ultimate License Manager for Selling, Licensing & Securely Delivering Digital Content with WooCommerce](https://wordpress.org/plugins/wc-serial-numbers/)
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 * [Active Topics](https://wordpress.org/support/plugin/wc-serial-numbers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-serial-numbers/unresolved/)
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 * 5 replies
 * 2 participants
 * Last reply from: [PluginEver](https://wordpress.org/support/users/pluginever/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/serial-number-storage/#post-15035091)
 * Status: resolved