Title: Separating Subscriptions and Comment Notification Last modified: August 31, 2016 --- # Separating Subscriptions and Comment Notification * Resolved [Bookscrounger](https://wordpress.org/support/users/bookscrounger/) * (@bookscrounger) * [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/) * _I spent a half hour composing this, after spending an hour researching possible solutions, and when I went to submit I got a ‘Document Expired’ error message, and all my work was gone._ * So I recomposed & resubmitted, got a ‘Secure Connection Failed’ error, wiped out my work again. Luckily this time I had saved a copy. * Not good. * I went to Mailchimp for my subscriber notifications. So I turned off my Jetpack subscriptions module, only to realize people making comments weren’t getting notification of responses which really hurts my traffic. * So I need to turn it back on, and realized that I could simply delete my subscribers. According to this, I can’t do that: [https://wordpress.org/support/topic/remove-a-single-subscriber-from-the-list-of-jetpack-subscribers-1](https://wordpress.org/support/topic/remove-a-single-subscriber-from-the-list-of-jetpack-subscribers-1) * Subscribers are giving me their proprietary information, not WordPress and not Jetpack. You should not have control over it. This is concerning, and even a bit unethical. * However, I then found this post, which tells me how to stipulate which of my blog posts are sent to subscribers, an awkward but acceptable work-around: [https://jetpack.com/support/subscriptions/](https://jetpack.com/support/subscriptions/) * The problem is, it doesn’t stipulate **which** functions.php file to use. My theme is actually several layered themes, and Jetpack has a long list of its own functions.php files. * And even if I knew which file to use, it doesn’t tell me where in the file to insert the command. * WP is powerful because it is easy to use by nonprogrammers. My problems here cannot be unusual, and I don’t understand why the solution has to be so complicated. * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/#post-7426611) * > So I need to turn it back on, and realized that I could simply delete my subscribers. > According to this, I can’t do that: > [https://wordpress.org/support/topic/remove-a-single-subscriber-from-the-list-of-jetpack-subscribers-1](https://wordpress.org/support/topic/remove-a-single-subscriber-from-the-list-of-jetpack-subscribers-1) * That’s an old thread. You can delete subscribers now. You can do so here: [https://wordpress.com/people/email-followers/](https://wordpress.com/people/email-followers/) * > The problem is, it doesn’t stipulate which functions.php file to use. My theme > is actually several layered themes, and Jetpack has a long list of its own > functions.php files. * If your theme uses all these functions.php files, you can actually add a code snippet to any of those files. * However, I’d strongly recommend that you do not edit your theme files, or any plugin files. One you start customizing existing files, it becomes very hard to keep those files up to date once an update is available for your theme or the plugin you edited. * Instead of editing theme files, I’d recommend using a functionality plugin, like this one: [https://wordpress.org/plugins/code-snippets/](https://wordpress.org/plugins/code-snippets/) * I’ve just added a link to that plugin in our support documentation; hopefully that will help others in the future! * > I spent a half hour composing this, after spending an hour researching possible > solutions, and when I went to submit I got a ‘Document Expired’ error message, > and all my work was gone. > So I recomposed & resubmitted, got a ‘Secure Connection Failed’ error, wiped > out my work again. Luckily this time I had saved a copy. * Not good indeed. Could you tell me more about where you composed the message. Was it in the form at the bottom of this page? [https://wordpress.org/support/plugin/jetpack](https://wordpress.org/support/plugin/jetpack) * Could you tell me more about your browser and OS, so I can report the issue to the folks maintaining the WordPress.org forums? * Thanks! * Thread Starter [Bookscrounger](https://wordpress.org/support/users/bookscrounger/) * (@bookscrounger) * [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/#post-7426637) * And…. * …it just happened again. Composed a long response, hit submit on this page: [https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification?replies=1#post-8460609](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification?replies=1#post-8460609) and the work was wiped out. * I’m on Firefox 46.0.1, and Windows 10. Thanks for the response, don’t have time to recompose the whole message right now. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/#post-7426648) * Thanks for the extra details. I’ve asked the Forums team to take a look at this. Until that’s fixed, I’d recommend that you install the [Lazarus add-on](https://addons.mozilla.org/en-US/firefox/addon/lazarus-form-recovery/) to never lose forms again, on this site or any other. * Let me know if you have any other questions about removing subscribers from your subscriber list. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/#post-7426651) * > I’ve asked the Forums team to take a look at this * It appears to be an issue with Firefox 46.0.1. Updating to 47 Beta should fix it. You can read more about the problem here: [https://wordpress.org/support/topic/this-forum-generating-secure-connection-failed-when-post?replies=51&view=all](https://wordpress.org/support/topic/this-forum-generating-secure-connection-failed-when-post?replies=51&view=all) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Separating Subscriptions and Comment Notification’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [post updates](https://wordpress.org/support/topic-tag/post-updates/) * [subscribers](https://wordpress.org/support/topic-tag/subscribers/) * 4 replies * 2 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/separating-subscriptions-and-comment-notification/#post-7426651) * Status: resolved