• Resolved garmatinc

    (@garmatinc)


    On Review for Discount email settings, we have all the fields filled out. We add our test email and click send test and it gives error “Please re-save settings and try again“. i read another thread where someone else had this issue and it showed as resolved, however never really was resolved. The Review Reminder works, but not the Review for discount test email.

    Any help is greatly appreciated

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support pistachio6321

    (@pistachio6321)

    Thank you for reaching out!

    Let me check this issue for you. Could you please share screenshots (full screen) of options you maintained on the “Review Reminder” and “Review for Discount” tabs of the “Reviews > Settings” page?

    Thread Starter garmatinc

    (@garmatinc)

    Here is the top part

    https://prnt.sc/KVpWGqy-o0an

    Here is the bottom part

    https://prnt.sc/_YSVF7MtznGN

    • This reply was modified 3 months, 1 week ago by garmatinc.
    Plugin Support pistachio6321

    (@pistachio6321)

    Thank you but it looks like you shared screenshots of some other page.

    Could you please share screenshots (full screen) of options you maintained on the “Review Reminder” and “Review for Discount” tabs of the “Reviews > Settings” page?

    Thread Starter garmatinc

    (@garmatinc)

    Here are the screenshots of both review reminder and review for discounts

    Plugin Support pistachio6321

    (@pistachio6321)

    Thank you but you are still not sending the screenshots that I asked for. The screenshots that you shared seem to be from the “Emails” tab of the plugin’s settings.

    Could you please come out from the “Emails” tab of the settings, after that you will see that there are other tabs like “Review Reminder”, “Review Extensions”, “Review Forms”, etc. Then, I would like you to take screenshots of the settings you maintained on the “Review Reminder” and “Review for discount” tabs and share them with me. I hope my explanation makes sense.

    Thread Starter garmatinc

    (@garmatinc)

    Hello sorry for that confusion, here are the settings for the pages you requested

    Review Reminder Settings

    Review for Discount Settings

    Plugin Support pistachio6321

    (@pistachio6321)

    No worries, thank you for getting back to us.

    Could you please double check – it seems that there are no screenshots in your last message?

    Thread Starter garmatinc

    (@garmatinc)

    Review Reminder Settings

    Review for Discount Settings

    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for your additional information.

    Please enable at least one option to send a discount email after submitting a review form (aggregated or on-site review form) and select a coupon type (existing or new one), save changes and send a test email again.
    See this screenshot https://imgur.com/xneBNGU

    Thread Starter garmatinc

    (@garmatinc)

    Hey there. that did the trick.

    Plugin Support pear8398

    (@pear8398)

    Thanks for your confirmation. Have a good day!

Viewing 11 replies - 1 through 11 (of 11 total)

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