Support » Plugin: weMail - Email Marketing, Newsletter, Optin Forms, Subscribers WordPress Plugin » Sending status

Sending status

  • Resolved Elsa Soares

    (@bemvestir)


    9 months, 3 weeks ago

    Hi,

    Great plugin!

    All sending tests were ok.
    However is not possible to send the email campaign as the status displays ‘SENDING’ without ending the action.

    Appreciate your help

    Kind Regards

    Elsa Soares

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Elsa Soares

    (@bemvestir)

    9 months, 3 weeks ago

    http://www.mrktng.pt/wp-content/uploads/2020/02/Screenshot.jpg

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    9 months, 3 weeks ago

    Hi Elsa,

    Sorry for the delayed response, Could you kindly check whether some of your emails show “failed” status? We are already notified about this issue and will be pushing the fix in the next update.

    Sorry for the inconvenience

    Thank You

    Elsa Soares

    (@bemvestir)

    9 months, 3 weeks ago

    Hi,

    The status campaign only shows ‘Sending’ and ‘Paused’.
    This way your plugin is of no use.
    I am sorry to know that you are having issues as I need to use this plugin as soon as possible.
    Can you give me a solution before the next update?

    Kind Regards

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    9 months, 3 weeks ago

    Hi Elsa,

    Could you try sending another campaign? and also which email sending API are you using? Is it verified or not?

    Thanks

    Elsa Soares

    (@bemvestir)

    9 months, 3 weeks ago

    Hi ashiquzzaman,

    Thank you for your support.

    The same issue occured with the second test campaign.

    I just gave a name of my choice in API Key Name and saved it to generate the API Key.
    Should I have checked it? How to do it?

    Kind Regards

    Elsa Soares

    (@bemvestir)

    9 months, 3 weeks ago

    …and why test emails are going fine with no issue?

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    8 months, 3 weeks ago

    Hi Elsa,

    Kindly, change your email sending API to different a service. Example – if you are using “Mailgun” try “SparkPost” API.

    Thank You

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    8 months ago

    We haven’t heard from you for a while. I’ll go ahead and close this ticket. Feel free to open a new ticket if you run into issues.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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