Support » Plugin: Customer Reviews for WooCommerce » “Sending… ” Status with Learnpress Plugin

  • Resolved zzero

    (@zzero)


    hey. very nice plugin but i have a problem with learnpress Plugin.

    The Status is still “sending” when i press the remember button on the order list page. when the order include only woocommerce products it works. when the order includes learnpress course it not working.

    learnpress only accesses the wordpress ratings and woocommerce orders. So it should not be anything special.

    thanks for your help

    • This topic was modified 1 year ago by zzero.
Viewing 15 replies - 1 through 15 (of 16 total)
  • zzero

    (@zzero)

    devtools console failure is:

    POST https://dev3.finance.coach/wp-admin/admin-ajax.php 500

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,utils,jquery-ui-sortable,jquery-u&load[]=i-slider,jquery-touch-punch,iris,wp-color-picker,underscore,wp-util,backbone,moxiejs,plupload&ver=4.9.8:4

    i could give you admin access to my test environment

    • This reply was modified 1 year ago by zzero.
    Plugin Author ivole

    (@ivole)

    Thanks for the interest in our plugin!

    I’m not sure that I completely understood you.

    Where do you see “sending…” status? And what “remember” button did you click?

    zzero

    (@zzero)

    Thanks for your quick reply.

    you can see it here:
    https://i.imgur.com/EbBZ5wi.png

    1) press the button and status is “sending…”
    2) devtools diagnostic
    3) after refresh the site the status is “no reminders send”

    i hope you can help me.

    Plugin Author ivole

    (@ivole)

    Can you please enable debugging (see https://codex.wordpress.org/Debugging_in_WordPress) and check what error(s) appear in the debug log when you click on the “envelope” button?

    zzero

    (@zzero)

    okay i got the debug log

    [02-Dec-2018 09:20:30 UTC] PHP Fatal error: Uncaught Exception: Ungültiges Produkt. in /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:150
    Stack trace:
    #0 /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read(Object(WC_Product))
    #1 /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(134): WC_Data_Store->read(Object(WC_Product))
    #2 /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/customer-reviews-woocommerce/class-ivole-email.php(462): WC_Product->__construct(12416)
    #3 /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/customer-reviews-woocommerce/class-ivole-email.php(252): Ivole_Email::get_order_items2(Object(WC_Order))
    #4 /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/customer-reviews-woocommerce/class-ivole-manual.php(66): Ivole_Email->trig in /var/www/vhosts/testweb.de/dev3.testweb.de/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 150

    • This reply was modified 1 year ago by zzero.
    Plugin Author ivole

    (@ivole)

    Thanks for the providing the debug log.

    The issue happens here: https://github.com/woocommerce/woocommerce/blob/master/includes/data-stores/class-wc-product-data-store-cpt.php#L150

    It looks like your WooCommerce order has objects which are not WooCommerce products. So, when our plugin tries to retrieve information about them, WooCommerce generates an exception that they are valid not products.

    It looks like the Learnpress Plugin that you use is not fully compatible with WooCommerce.

    zzero

    (@zzero)

    I see… where are a few differences between learn courses and products.

    for now, its only your extention that has problems with that combination. all functions between learnpress and woocommerce works pretty well.

    can you do something for me? or do i really have to ask learnpress team.

    I think nothing comes out and unfortunately I can not use your nice plugin. That is a great pity.

    zzero

    (@zzero)

    you really comes with the greates review reminder i found. so it would be great if you can help me. i really thinking about the go for premium.

    Plugin Author ivole

    (@ivole)

    The exception happens because the standard WooCommerce’s function for reading a product’s properties (such as name, price, etc) doesn’t work for Learnpress products.

    Learnpress should make their plugin truly integrated with WooCommerce and implement the standard WooCommerce functions for reading information about products to be compatible with Learnpress courses.

    If they don’t do this, then it is necessary to use Learnpress’ functions instead of WooCommerce’s functions for reading information about courses. So, essentially integrating our plugin with Learnpress.

    zzero

    (@zzero)

    learnpress don’t see an integration problem. they say i could use the leanrpress review feature as well.

    https://thimpress.com/forums/topic/learnpress-not-fully-compatible-to-woocommerce-subsequent-error/#post-377944

    does your plugin only works with woocommerce products? i mean to bring back the review to the system and show it on the frontend.

    Can you appreciate the effort to build something for me?

    Plugin Author ivole

    (@ivole)

    The link you shared doesn’t work.

    Our plugin works only with WooCommerce.

    Is Learnpress integrated with WooCommerce by default or you need to buy some add-on?

    zzero

    (@zzero)

    the forum is only for login users.
    i did a screenshot: https://i.imgur.com/4BLQLNO.png

    Learnpress courses use the comments feature from wordpress for the reviews.

    you can see here:
    https://i.imgur.com/1OKHmz2.png
    https://dev3.finance.coach/seminar/aktien-anfaenger-kurs/#tab-reviews

    can you offer an customization?

    Plugin Author ivole

    (@ivole)

    Is Learnpress integrated with WooCommerce by default in the free version or you need to buy some add-on?

    zzero

    (@zzero)

    learnpress comes with that plugin:

    woocommerce-addon:
    https://thimpress.com/product/woocommerce-add-on-for-learnpress/

    reviews-addon:
    https://de.wordpress.org/plugins/learnpress-course-review/

    Its free for eduma theme user.

    I can give you admin access and ftp to our test environment, if it helps.

    Plugin Author ivole

    (@ivole)

    Okay, so it is a paid add-on for integrating Learnpress and WooCommerce.

    To be honest, it doesn’t really make sense to develop integration between our plugin and this paid add-on because the number of users of this paid add-on is small.

    If developers of Learnpress make this add-on free and publish it on WordPress.org, then we can add support for it to our plugin as well.

Viewing 15 replies - 1 through 15 (of 16 total)
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