Support » Plugin: MailPoet - emails and newsletters in WordPress » Sending has been temporarily suspended – on what base?

  • Resolved mirtillion

    (@mirtillion)


    On 9th of February I got an email from Mailpoet, that due to more than 10% of our emails were rejected, our sending has been temporarily suspended. We have to proof that our list is valid and opt-in, etc.
    As the sent warning e-mail indicated, I wrote an answer almost immediately, after I checked the problem. Since than I wrote two other e-mail, no any answer until yet – it is a little bit weird.

    We have 372 list members now, and have exactly 17 rejected emails, which is 4.56% not more than 10.

    The suspension is still active. Please give me/us an answer, how to proceed.

    Best regards,
    Peter Horvath

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author MailPoet

    (@mailpoet)

    Hi @mirtillion

    We already contacted you via email on Feb 12th.

    Thread Starter mirtillion

    (@mirtillion)

    Dear MailPoet (@mailpoet),

    Thank you for your reply. However I didn’t got any answer regarding this issue.
    The last and one email which I received was sent on Feb 9th, and I answered that one.

    I checked now the other authorized email address as well, but got no any emails from you there too.
    So, something is happened with this email. 🙂
    Please send it again to me.
    Thank you!

    Thread Starter mirtillion

    (@mirtillion)

    Hi @mailpoet

    maybe I mistyped the above written lines. 🙂
    So, it is my answer and request above.
    Thank you.

    Regards,
    Peter Horvath

    Thread Starter mirtillion

    (@mirtillion)

    Hi &mailpoet,

    I am still waiting for the email which you mentioned or an answer here. Would you like so kind to handle this issue? I would very appreciate it.
    Thank you.

    Regards,
    Peter Horvath

    Plugin Support dromero20

    (@dromero20)

    Hi!

    I’ve resent the email from February 12th, please make sure to check both your inbox and spam folders, as well as any additional filters you may have set up in your email.

    Have a nice day!

    Thread Starter mirtillion

    (@mirtillion)

    Hi @dromero20

    Thank you very much. I got the email now! So I’ll check it.
    Thank you for your help.

    Have a nice day too!

Viewing 6 replies - 1 through 6 (of 6 total)
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