Support » Plugin: MailPoet - emails and newsletters in WordPress » Sending has been suspended: action required

  • Resolved sohryuy

    (@sohryuy)


    I received an email:

    We have detected that in the last 24 hours more than 10% of your emails were rejected by the recipients.
    Your sending has been temporarily suspended.

    So, I sent an email try to get the reason.
    They just reply:

    Your domain cafepourquoi.com was deemed risky by our systems, and we cannot communicate why due to security reasons. Because of that, the MailPoet Sending Service was suspended and we are no longer able to continue providing email delivery services to that site.

    The domain cafepourquoi.com is still under construction and the mail service I use is Google WorkspaceE (gmail). And for now, I only use the mail service to send daily backup reports via UpdraftPlus.

    So, I don’t know how they “deemed risky by our systems”. It does not make any sense.
    They just suspend any account without any precise and convincing reason.

    And it looks like I am not the only one who encountered this RIDICULOUS “JUDGEMENT” in the past three days………

Viewing 1 replies (of 1 total)
  • Plugin Contributor MailPoet

    (@mailpoet)

    Hello,

    If you have any questions or need information about something concerning your account, we recommend you getting in touch with us via email as we can’t disclose details in a public forum due to privacy reasons.

    Have a nice day!

Viewing 1 replies (of 1 total)
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