Support » Plugin: WP Mail SMTP by WPForms » Sending error message but everything OK

  • robineyre

    (@robineyre)


    Hello,

    Only recently, with any website I use with the updated plugin, I get the following message:

    Mailer: Other SMTP
    PHPMailer was able to connect to SMTP server but failed while trying to send an email.

    I have added my SMTP settings and on Outlook and webmail it all works perfectly fine … except on this plugin when I DO receive the email form the form, but I get this message.

    The test email sends fine. I can also receive emails. But the message will not go away. I have literally spent hours trying to solve this and can’t hand it over to the client with this backend error message constantly popping up. I have tried every conceivable combination (SSL, TLS, Auto TLS, different form plugins, authentication, deleted the cache and more) but it simply will NOT disappear.

    It used to work well. I’ve been using it for a couple of years. No problems at all but recently every time I send an email through the form (Formidable Forms) I get this error message – but I am receiving it fine in tests.

    I have tried the default PHP option but my understanding is this is not the best idea and hence the entire reason to use this plugin.

    Could someone PLEASE help. There are few plugins on the site I can’t think it’s a conflict.

    Thank you.

    Robin

    The page I need help with: [log in to see the link]

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  • Plugin Author Slava Abakumov

    (@slaffik)

    Mailer: Other SMTP
    PHPMailer was able to connect to SMTP server but failed while trying to send an email.

    This error on Dashboard will disappear with the next successful email sending.

    I have tried the default PHP option but my understanding is this is not the best idea and hence the entire reason to use this plugin.

    That’s correct.

    Could someone PLEASE help.

    Have you tried Email test (ideally several times to be sure this is not a one time error in Outlook email delivery servers)? What does it say to you?
    Also, make sure that there is no company policy on the firewall which is denying SMTP connection for the outlook SMTP.

Viewing 1 replies (of 1 total)
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