Title: Sending Emails Last modified: October 31, 2016 --- # Sending Emails * [smuglet](https://wordpress.org/support/users/smuglet/) * (@smuglet) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/) * Hi, * I’ve read multiple emails on issue with sending emails on import. I am having similar troubles. * I have attempted SMTP and Default. Both work when sending test email via plugin but on import fail. * In fact the import fails to process more than the first row when I have either box for sending emails checked. * If I uncheck both email boxes the import works as expected. * Being able to send email on import is critical as I need to have the new users sent their login credentials. * Thanks you for any help. The plugins is great, just a wrinkle to iron out. * Note: not errors are displayed, the results screen simple shown one line and stops. Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8381756) * [@smuglet](https://wordpress.org/support/users/smuglet/), * Tell me exactly which options are you using and I try and fix it there is some problem. * Thanks. * Thread Starter [smuglet](https://wordpress.org/support/users/smuglet/) * (@smuglet) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8382057) * Thanks Javier it was: * Settings: Use this settings to send mail. From Email: ***@***.co.uk From Name: Me Tried both options via SMPT and PHP mail() neither worked. Checked: Return Path SMTP Host: localhost SMTP Port: 25 Encryption: I tried both no encryption and TLS Authentication No: Do not use SMTP authentication. ====== I also tried the same but using Gmails SMTP with Authentication. * ====== * In all situations sending a test email on the configuration page of the import plug worked without issue. Only when trying an import did it fall down. * ====== * In all situations when running import and checking either option to email users updated/created the imported failed after attempting to import only the first record. As it turn out it does import that first record but stops and also does not email. * Thread Starter [smuglet](https://wordpress.org/support/users/smuglet/) * (@smuglet) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8382080) * Oh just a FYI. I also tried using the WordPress defaults. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8385049) * [@smuglet](https://wordpress.org/support/users/smuglet/) * Import is done correctly? * Thread Starter [smuglet](https://wordpress.org/support/users/smuglet/) * (@smuglet) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8385822) * Only when I chose to not send any email. The issue only happens when chosing to send email on update or add of user through the import process. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8385968) * Maybe the problem is not about mail sending, the problem maybe is related with some PHP error that raises in this moment (trying to send mail in the import). * This is working in thousend of sites so the problem is about your site. * I can give you premium support if you need it but from here we cannot do more. * Tell me if you are interested. * Thread Starter [smuglet](https://wordpress.org/support/users/smuglet/) * (@smuglet) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8385990) * I would not be surprised if it was some conflict, seems to be the way with WP. * Seems odd that the test email works though. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8385996) * [@smuglet](https://wordpress.org/support/users/smuglet/) * There is some conflict with another thing: file, theme, plugins… I could have a look if you need it. * [e1c](https://wordpress.org/support/users/e1c/) * (@e1c) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8405982) * Hi, I’d like to know if there is any solution for this problem because i’m having the same problem in my installation Here is a screenshot of the error * [https://nimbus.everhelper.me/client/notes/share/636500/00q7q80n9iu0xycbizoz](https://nimbus.everhelper.me/client/notes/share/636500/00q7q80n9iu0xycbizoz) * Thanks 🙂 * [e1c](https://wordpress.org/support/users/e1c/) * (@e1c) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8406558) * I have the same problem, when importing with the email flag activated. * [https://drive.google.com/file/d/0B9pfzQzjv3EacTlKbTZvUkF0T1U/view?usp=drivesdk](https://drive.google.com/file/d/0B9pfzQzjv3EacTlKbTZvUkF0T1U/view?usp=drivesdk) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8406583) * There is some problem in your file/theme/plugin. * I could have a look but this would not be free support, this would be premium and personal support. * If you want it, tell me. * [e1c](https://wordpress.org/support/users/e1c/) * (@e1c) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8409395) * i discovered it has an incompatibility issue with Profile Builder Pro in my case if i disable it it works just fine * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8409404) * That’s great 🙂 * Thanks. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Sending Emails’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) * 13 replies * 3 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/sending-emails-2/#post-8409404) * Status: not resolved