Title: Sending Doesn’t Work
Last modified: March 25, 2021

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# Sending Doesn’t Work

 *  Resolved [lilydiamond](https://wordpress.org/support/users/lilydiamond/)
 * (@lilydiamond)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/)
 * Hi there,
 * I have an issue with your plugin. Mailpoet stopped sending post notifications
   to my subscribers on March 19. I guess there was a plugin update that caused 
   this issue on the task scheduler.
 * The connection on the system status bar shows “successful”, but the tab of the
   scheduled tasks shows “sending”.
 * Please let me know how I can fix this.
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsending-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [dromero20](https://wordpress.org/support/users/dromero20/)
 * (@dromero20)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14254120)
 * Hi!
 * Could you let us know what’s your sending method?
 *  Thread Starter [lilydiamond](https://wordpress.org/support/users/lilydiamond/)
 * (@lilydiamond)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14255411)
 * I have always been sending emails through my host, which is Siteground, and it
   worked properly.
 * I have also rechecked the configurations, and the test message works fine.
 * Please let me know if there is any other solution than choosing the MailPoet 
   sending service as this method won’t work for me.
 * Thank you!
 *  [dromero20](https://wordpress.org/support/users/dromero20/)
 * (@dromero20)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14258093)
 * Sure! Thanks for confirming.
 * I’ve taken a look at your MailPoet account but I can’t see any blocker from our
   end – the account is active and if you’re able to send a test that means that
   the license is applied properly.
 * Still, it would be great if you can double-check that the license applied in 
   MailPoet -> Settings -> key Activation matches with the one in your MailPoet 
   account **and** how many subscribers you’re sending to. If you have more subscribers
   than your current plan’s limit, that might be the reason why you can’t send anymore.
 * If none of the above applies, you’d need to reach Siteground support so they 
   can check if there’s any error or something going on from their site.
 * Here you can find further information about paused sending when using SMTP:
 * – [https://kb.mailpoet.com/article/300-why-sending-is-paused-when-using-smtp](https://kb.mailpoet.com/article/300-why-sending-is-paused-when-using-smtp)
 * Have a nice day!
 *  Thread Starter [lilydiamond](https://wordpress.org/support/users/lilydiamond/)
 * (@lilydiamond)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14260495)
 * I have double-checked all the settings, including the license. Everything seems
   fine. I have also discussed the issue with my server provider, and they have 
   confirmed there is no issue on their side.
 * Then I have switched to the MailPoet Sending Service, and unfortunately, it didn’t
   help.
 * I have less than 1000 subscribers, so this is not the reason too. I am ready 
   to switch to Premium, it’s not a problem, but this is not a good practice if 
   accounts with less than 1000 subscribers are made to switch to Premium to send
   their newsletters.
 * If honest, I already consider using another newsletter service.
 * Please advise.
 *  Thread Starter [lilydiamond](https://wordpress.org/support/users/lilydiamond/)
 * (@lilydiamond)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14269037)
 * UPDATE: the plugin started working after I have duplicated my existing automated
   newsletters, activated them and deleted the old ones.
 * I hope this can help others to resolve similar issues on their websites.
 * Have a nice day!
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14278734)
 * Hi there [@lilydiamond](https://wordpress.org/support/users/lilydiamond/),
 * Thanks for sharing the solution that worked for you! We appreciate it a lot!
 * Enjoy the rest of your day and stay safe!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Sending Doesn’t Work’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
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 * 6 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/sending-doesnt-work/#post-14278734)
 * Status: resolved