Support » Plugin: MailPoet Newsletters (Previous) » Sending disabled even if less than 2000 users

  • Resolved Darkseal



    I think I ran into a very common scenario, even though I didn’t find a post that mentioned this specific issue.

    I had 4900 WordPress users due to the usual registration spams: MailPoet went over the 2k users limit and stop working.

    I then installed the “User Spam Removal Tool” plugin and got rid of 3k users. They don’t exist anymore (deleted from the DB).

    Problem is, MailPoet still thinks I have more than 4k subscribers, even though these users have been deleted. These subscribers don’t even show whithin the MailPoet’s “Subscribers” list, yet I think that he thinks they are still there because the “Yikes, you’re over the limit of 2000 subscribers” red message containing the warning is still being shown. On top of that, it doesn’t send any newsletter, neither old or new, automatic or standard. Nothing.

    How can I get MailPoet re-check that value? It seems to me that it’s stuck for good.


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