Hi @nicourt
I hope you’re well today!
Adding Sendinblue (or any other integration) is a two-step process. First you need to configure integration/connection which can be done on “Hustle -> Integrations” page.
This, however, will not automatically cause all subscriptions to be passed to it. You will also need to edit your popup and you’ll find “Integrations” tab there (right below “Emails” tab).
Once you go there you should see your Sendinblue integration on “Connected apps” list so you need to click on a little “+” icon next to it to add it to “Acvie apps”.
This is because you can have multiple modules (popups, embeds and so on) and multiple different integrations at the same time while not necessarily use them all the same for all the popups.
Can you confirm that you have done it already?
Best regards,
Adam
Hi @nicourt
I hope you are doing well.
I tried to replicate some issues on my lab site but it worked fine, can you please check if it shows any error on your Hustle contact?
https://monosnap.com/file/3LCRdQ4h1bvvs05p8fR6UzzEOFDunn
Best Regards
Patrick Freitas
Hi, thanks for your reply
I have look your screenshot and i have a difference. I connect Sendinblue with the API , and it’s OK. I have this error message in active integrations in emails liste :
Hustle_SendinBlue_Api::_request() Failed to add member – Failed to processing request : Invalid attribute name. Only alphanumeric, underscore and hyphen chars allowed, also it cannot start with a number or a special character.
Hello @nicourt !
Would you be able to export the popup for us to check and share using a cloud drive? We’d like to check what may have happened as neither of us was able to replicate the issue.
To export: https://monosnap.com/file/t92hLxBv89OKxwRRoEATvnTnfO1sB6
You can upload the export file to a cloud drive and share a download link here or you can send it to us privately using the following method:
https://wpmudev.com/contact/#i-have-a-different-question
Please use the template below:
Subject: “Attn: Pawel”
Message template:
– Link to the export file
– Link back to this thread for reference (ex. https://wordpress.org/support/topic/ticket-title/)
– Any other relevant URLs/info
To ensure we don’t miss this please let us know here once you’ve submitted the form.
Kind regards,
Pawel
Hello @nicourt ,
We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.
Feel free to re-open this ticket if needed.
Kind regards
Kasia
Hi,
I have exactly the same problem. The pop-up appears and after registration, an e-mail is well sent to the subscriver but the e-mail adress is not collected in sendinblue. I get the same error message as nicourt.
How can I solve this ?
Kind regards
Laure
Hi @lmg99
I hope you’re well today!
Please start a separate support ticket of your own and make sure to share your form’s export there (via pastebin.com, Google Drive, Dropbox or similar).
We’ll check it and assist you there.
Kind regards,
Adam
Hi @lmg99
Just a small update: I meant export of the popup of course, not the form. I just wanted to make it clear to avoid confusion 🙂
Best regards,
Adam
