Title: Sender name issue
Last modified: April 3, 2017

---

# Sender name issue

 *  Resolved [blano86](https://wordpress.org/support/users/blano86/)
 * (@blano86)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/sender-name-issue/)
 * hi, thanks a lot for this great plugin. everything works fine for me except this
   small issue:
    when the user submits a ticket using the plgunin form, he / she
   will receive a notification email from zendesk. the sender of this email will
   be in the format of Zendesk default user (zendesk default organization name),
   for example, Career Assistant(HoiTalent) in my case. However, when the users 
   use the zendesk’s own way to submit their tickets, they will receive an email
   with the sender name aligned with the Support addresses value under zendesk email
   setting. In my case, it is “HoiTalent”.
 * is there a way for the plugin form to use the sender name value from the zendesk
   email setting? thanks.

Viewing 1 replies (of 1 total)

 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/sender-name-issue/#post-8986483)
 * Hi [@blano86](https://wordpress.org/support/users/blano86/), glad you like the
   plugin!
 * That’s strange, we don’t seem to have that issue. So I suspect this might be 
   related to how the [Trigger](https://support.zendesk.com/hc/en-us/articles/203662246-About-triggers-and-how-they-work)
   has been configured at Zendesk. I’ve taken a screenshot of our Trigger rules 
   and uploaded this to [http://i.imgur.com/mJFZcai.png](http://i.imgur.com/mJFZcai.png).
 * Do you use a similar Trigger to create the email notification? Or is it setup
   differently? There are lots of different ways to do things in Zendesk!
 * Phil

Viewing 1 replies (of 1 total)

The topic ‘Sender name issue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/)
 * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [pipdig](https://wordpress.org/support/users/pipdig/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/sender-name-issue/#post-8986483)
 * Status: resolved