Contact Form 7
[resolved] Sender email address not showing (7 posts)

  1. katheevz
    Posted 3 years ago #

    When someone uses our Contact Us form and an email is sent to our support team, it is not displaying WHO the emailing is coming from although the email field is "required" as part of our form. We have no way to reply to them.

    Emails come to us with the following:
    To: support@avoiceforchange.com
    From: support@avoiceforchange.com

    Why isn't "From: joesmith@sample.com" showing up? Did we set it up wrong? It's fairly new and we have not tried to reply to someone before now. Help, please.

    Thank you.


  2. Takayuki Miyoshi
    Plugin Author

    Posted 3 years ago #

  3. katheevz
    Posted 3 years ago #

    Takayuki Miyoshi

    I've already been all through the tutorials and FAQs. That's why I'm asking here now.

    My code looks exactly like the one in the screen shot. It "appears" that everything is set up correctly, yet its not showing up.

    Here is my "form"
    <p>Your Name (required)
    [text* your-name] </p>
    <p>Your Email (required)
    [email* your-email] </p>
    [text your-subject] </p>
    <p>Your Message
    [textarea your-message] </p>

    <p>[submit "Send"]</p>

    Here is my message body:
    From: [your-name] <[your-email]>
    Subject: [your-subject]

    Message Body:

    This mail is sent via contact form on A Voice for Change http://www.avoiceforchange.com/site

    Anything look wrong???


  4. Takayuki Miyoshi
    Plugin Author

    Posted 3 years ago #

    Then try deactivating all other plugins and switching to the default theme.

  5. andr3wT
    Posted 3 years ago #

    I had the same problem - I fixed it by removing the 'greater than' and 'less than' characters around the email address. i.e <[your-email]> should be just [your-email]

  6. pkd
    Posted 2 years ago #

    I'm having the same issue with the carets <[your-email]>. It used to work. Is there a bug in the latest release?

  7. buzztone
    Posted 2 years ago #

    @pkd - As per the Forum Welcome, please post your own topic. Posting in an existing topic prevents us from being able to track issues by topic. Added to which, your problem - despite any similarity in symptoms - is likely to be completely different.

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