Title: Sendcloud not accessibility
Last modified: February 25, 2025

---

# Sendcloud not accessibility

 *  [Dave Loodts](https://wordpress.org/support/users/davelo/)
 * (@davelo)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/sendcloud-not-accessibility/)
 * Hi, in juni comes a new European law where every shop higher then €2,5M revenue
   must met the accessibility guidelines.
   This means for example that the functionality
   of a checkout must be made in a way that users that only can handle a keyboard
   can checkout. Sendcloud is partly accessible when it uses the core features of
   WooCommerce, like choosing a shipping method. SendCloud seems to be not compatible
   when users choose pickup points. They can open up the popup, but they can’t choose
   a pickup point itself. And it’s not easy to close the popup either by using keyboard
   only.Is SendCloud doing something on these accessibility issues? (and make sure
   our client aren’t in trouble)

Viewing 1 replies (of 1 total)

 *  Plugin Support [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * (@developmentsendcloud)
 * [1 year ago](https://wordpress.org/support/topic/sendcloud-not-accessibility/#post-18372114)
 * Hi [@davelo](https://wordpress.org/support/users/davelo/), thank you for raising
   this issue and sorry for our delayed response.
 * I can confirm our team is working to improve the keyboard only navigation on 
   the service point picker map. If you would like to stay updated about the improvements,
   or you are experiencing issues related to the Sendcloud plugin, please submit
   a support ticket directly from your Sendcloud account. We will start an investigation
   or we will link your support ticket to any already ongoing investigation to ensure
   you will be notified by our support team as soon as the issue is resolved. 
    
   Below is more information on how to create a support ticket: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud)
 * Best regards, 
 * _Matthew | Sendcloud _

Viewing 1 replies (of 1 total)

The topic ‘Sendcloud not accessibility’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sendcloud-shipping_fbfdff.svg)
 * [Sendcloud | Shipping & Returns Automation for WooCommerce](https://wordpress.org/plugins/sendcloud-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sendcloud-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sendcloud-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/sendcloud-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sendcloud-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sendcloud-shipping/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/sendcloud-not-accessibility/#post-18372114)
 * Status: not resolved