Send order failure
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Dear Woo Team!
I am facing a send order failure problem. If an order is filled up on the checkout page, when the “send order” button is clicked, the order is don’t happening. So actually the last step is not working. After if you click the send order button, coming a continuous loading process what never end. The admin is get the order in Woo orders, but admin and client is also don’t get email about it. The successfull order page also not displayed.
I tried to switch of my optimize and Woo product custome fields plugin, but is not help. Actually the WooCommerce not finish the order. Can you help me sort this issue?
You can send test order with “Banki átutalás” payment process what mean wire transfer.
Regards: Zoltan
The page I need help with: [log in to see the link]
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Hi,
I understand that on your checkout page, the last step to confirm the order is not working as expected.
Could you please check again after switching the site theme to Storefront, and disabling all plugins except WooCommerce? It this working? If yes, it means there is a conflict, and you can then go back to your original theme and then reactivate the rest of the plugins one by one until you find the cause of the issue, as explained in this documentation: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Regarding the emails:
To check if the emails are being correctly generated and sent. You can install the WP Mail Logging plugin, and then create a test order.
If emails are being generated, then there is a good possibility that the server is blocking them from being sent. I will recommend you to search for a dedicated SMTP Provider as documented here.
You can refer to this documentation from MailPoet about what to do if the emails are not sending: https://www.mailpoet.com/blog/woocommerce-email-not-sending/
Let us know if there are any questions.
Hi Amir,
System status:
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See: How to create a child theme WooCommerce Support: ✔</img> Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔</img> Next scheduled: 2023-04-12 09:16:03 +02:00 Options: ✔</img> Notes: 59 Onboarding: completed Action Scheduler Complete: 161 Oldest: 2023-03-12 05:34:07 +0100 Newest: 2023-04-11 14:18:06 +0200 Failed: 7 Oldest: 2023-02-01 13:57:18 +0100 Newest: 2023-04-04 10:45:34 +0200 Pending: 5 Oldest: 2023-04-11 18:23:09 +0200 Newest: 2023-04-12 14:18:06 +0200 Status report information Generated at: 2023-04-11 18:23:11 +02:00 `Error log: Check this link, please. Somewhy here is not enabled to copy.
https://docs.google.com/document/d/1Z1oCnK6TkecVEK9YRiTUj9bPnZzkCJ9m6MWtjnUUUD0/edit?usp=sharing
Hi @zoli90
Thanks for sharing the requested information above.
I checked your site’s checkout page, and I can see that the Place Order button is now enabled on my end as you can see below:
I tried to place an order on your site using the built-in payment gateway Direct Bank Transfer (BACS), however, it seems that I am stuck with the loading icon as you can see below:
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using Direct Bank Transfer (BACS) and see if this is successful?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
As for the error logs, these are pointing to the third-party plugin WC Kalkulator: by Krzysztof Piątkowski – 1.6.1. Since this is a third-party plugin that we don’t provide support for based on our Support Policy, I recommend that you reach out to the developers of the plugin for further assistance. They will be better equipped to help you resolve any issues you’re experiencing with the plugin.
All the best and hopefully, the issue will be fixed soon.
Hi Zoltan ,
Thanks for providing an update!
Firstly, please never ever share (or offer to share) any login credentials on the forum, as a safety measure for both the forum volunteers, as well as for your site. This is not allowed, as per the forum guidelines.
After inspecting your sites browser console while attempting to check out, it appears that there is a
wc-ajax 500error, as seen below:
To clarify, does the issue persist when the WP Optimize plugin is deactivated?
If yes, please contact your host and ask them to make sure that your cart and checkout pages are excluded from being cached, as this may be related to caching of the checkout page.
Let us know how this goes!
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