Support » Plugin: WooCommerce » Send email to customer when Subscription is Cancelled, Expired or Suspended

  • Resolved Mole_LR



    Using latest WooCommerce and WooCommerce Subscriptions and WooCommerce Membership plugins!

    By default WooCommerce Subscription plugin sends emails about subscription cancellation, expiration and suspention just (!) to admin, what is really strange. I think that customer should be informed about these actions. Therefore question – has anybody hooked it that such emails are also sent to customers?

    Had not find any usefull solution so far for this issue…

    Any ideas?!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Zach W – a11n


    Automattic Happiness Engineer


    From the WooCommerce Subscriptions documentation here:

    The Follow Ups extension allows for subscription renewal reminder emails:

    It also provides a list of other Subscription actions that emails can be sent on (see Subscription Emails section):

    I hope this helps!

    Thread Starter Mole_LR


    OK, we purchased plugin… but anyway – very strange that for understandable things need extra plugin to work! 😉

    Topic can be closed!

    Indeed, WooCommerce Subscriptions should handle their own reminders!

    I’m not an expert but this shouldn’t take another $99 plugin with hundreds of lines of code that needs to be updated and tested whenever there is a new release. This should be about 3 lines of code in the plugin. Here is my first pass. Can someone please confirm if I am hooking the right action and passing the right parameters.

    Here is my plugin code;

    function wc_subscription_cancelled_add_customer_email( $recipient, $subscription ){
    return $recipient . ‘,’ . $subscription->billing_email;
    add_filter( ‘woocommerce_subscription_status_active_to_pending-cancel’, ‘wc_subscription_cancelled_add_customer_email’, 10, 2 );

    Anonymous User 11660062


    I agree…this is NOT a resolved issue by any means. Subscription cancellation (as well as expiration, hold) notice should have an option to go to customers.

    Please reopen this issue and forward it to your developers.

    Plugin Support Zach W – a11n


    Automattic Happiness Engineer


    The Subscriptions extension includes the following emails:

    At this time, we are not looking at adding additional email functionality within the extension, but that link also has options for adding additional subscriptions-related emails to it.

    Now that’s nothing but lazy (and greedy tbh..)

    Absolutely not impressed, Woo! Not by this and not by many, many other things as well.

    Really disappointed there’s not an email that gets sent to customers when they’ve cancelled a subscription. I have received emails confirming that a subscription has been cancelled – wasting both my time and the customers’.

    I would also like an easy way to customise the emails that get sent rather than having to dig around in the theme folder. Perhaps that’s wishful thinking though 🙂



    I’m having an issue with my subscriptions. When a payment fails and the subscription is put on hold, when the customer goes in to pay the invoice, the system ends up cancelling the original subscription and creating a new one instead of reactivating the original subscription. This is creating a serious issue with our numbers as it looks like we have more cancelled subscriptions than we actually do. How do I fix this?

    Plugin Support Zach W – a11n


    Automattic Happiness Engineer

    @mdme2020 Sorry to hear that!

    This is a different topic than the one on this thread. Please contact us at > My Account > Support. Make sure you login to the account that purchased the Subscriptions extension before contacting us.

    We will be able to help you further there.

Viewing 10 replies - 1 through 10 (of 10 total)
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