Title: Send Email Delivery Format Bug Last modified: August 30, 2016 --- # Send Email Delivery Format Bug * [rachelski23](https://wordpress.org/support/users/rachelski23/) * (@rachelski23) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/) * The Email Before Download Plugin works perfectly when the delivery format is set to Inline. However, when I change the delivery format to Email it only half way works. When I am testing and I fill out the Email Before Download form, I receive the notification email to our admin email address alerting us that someone downloaded the file. BUT, I do not receive the email on the front-end (as the user who fills out the form) that gives me the link to the download. I have tried testing the form by using an email address with our company domain (same domain as the form “sender”) AND with a gmail email address. Nothing has worked. * I have also tried downloading multiple SMTP plugins mentioned in other support forum threads, but none have worked. I contacted our hosting company (WP Engine) as another support forum mentioned to try and their logs don’t even show the front-end email attempting to send. There are no errors coming up with the Email Before Download plugin with a bounce back error or anything. We cannot determine the issue if it seems as if the plugin simply is just not sending the front-end email with the download link. * Essentially, the plugin is half-way working with the Email Delivery Format setting set . . . I am receiving the back-end admin email, but NOT receiving the front- end email that is supposed to send with the link included. * Does anyone else have this problem and has anyone found a solution? Thanks. * [https://wordpress.org/plugins/email-before-download/](https://wordpress.org/plugins/email-before-download/) Viewing 9 replies - 1 through 9 (of 9 total) * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525078) * A lot of people using EBD that have had the same problem that you’re having were able to solve the problem by using the Postman SMTP plugin by Jason Hendriks – [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/) * I suggest you try that one if you haven’t already. He’s also pretty good about helping folks — sometimes on this forum, otherwise on the Postman SMTP plugin. I believe the first thing he has you do is look at the delivery log in Postman SMTP to see what it says. * Thread Starter [rachelski23](https://wordpress.org/support/users/rachelski23/) * (@rachelski23) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525235) * Thanks for your suggestion. I tried using the Postman SMTP plugin by Jason Hendriks, but I’m still experiencing the same problem – admin email is received but email with download link to the person who fills out the form is NOT received . . . If this is happening with multiple SMTP plugins, there must be a bug with Email Before Download functionality? * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525246) * > We cannot determine the issue if it seems as if the plugin simply is just not > sending the front-end email with the download link. * Easy enough to verify with Postman : Look in Tools > Email Log for the proof. * > admin email is received but email with download link to the person who fills > out the form is NOT received * Please post the Session Transcript of the email that is NOT received (Tools > Email Log). **Make sure you remove the AUTH LOGIN or AUTH PLAIN line from the transcript.. this contains your username + password encoded.** * Thread Starter [rachelski23](https://wordpress.org/support/users/rachelski23/) * (@rachelski23) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525247) * I discovered the problem! Simply, my email field in the Contact Form 7 needed to be changed to “your-email” so the Postman SMTP could determine which field the email was in. This step was buried in the Email Before Download instructions and I failed to see it . . . Postman SMTP works well though, thanks dtynan and Jason Hendriks for your help troubleshooting! * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525248) * > changed to “your-email” so the Postman SMTP could determine which field the > email was in. * Huh?? * > thanks dtynan and Jason Hendriks for your help troubleshooting! * glad it works! * Thread Starter [rachelski23](https://wordpress.org/support/users/rachelski23/) * (@rachelski23) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525249) * Correction: so **Email Before Download** could determine which field the email was in (I think). Whichever plugin(s) needed that setting, that was what got it working. * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525278) * I’m glad to hear it’s working. I think I understand what was wrong — in your form definition you did not have a field called “your-email” … yours was called something else. Thus, when a visitor went to your form page & put in his name& his email address, the email address was connected to some other field name that you had put in there (rather than the “your-email” which is required for EBD to work). * That makes sense. I’ll remember that for future reference in case someone else does that… * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525280) * [@dtynan](https://wordpress.org/support/users/dtynan/) I understand. In my own examples for Contact Form 7, I often use [visitor-email] instead of [your-email] because it’s infinitely clearer. [your-email] is much too ambiguous. * Maybe these field names should be configurable in EBD? * [dtynan](https://wordpress.org/support/users/dtynan/) * (@dtynan) * [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525282) * Yeah that’s a good idea. I don’t know if M&S Consulting is continuing to work on this plugin or not. I want to say that they did a small update not that long ago (and maybe didn’t rev the version #), but I could be confusing it with something else .. I don’t really remember & am too lazy to go check 🙂 * M&S does read this forum, so maybe they’ll take your suggestion and roll it in with a new version at some point. I think with a little bit more documentation and a couple of tweaks like that one they could probably reduce the number of issues folks run into setting it up. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Send Email Delivery Format Bug’ is closed to new replies. * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522) * [Email Before Download](https://wordpress.org/plugins/email-before-download/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-before-download/) * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/) * 9 replies * 3 participants * Last reply from: [dtynan](https://wordpress.org/support/users/dtynan/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/send-email-delivery-format-bug/#post-6525282) * Status: not resolved