Title: Send Button not working
Last modified: August 31, 2016
---
# Send Button not working
* [sanchell2](https://wordpress.org/support/users/sanchell2/)
* (@sanchell2)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/)
* Greetings. I have created 3 forms using contact Form 7 v. 4.4.2. All three have
a send button located at the bottom of the form. The first form I created works
fine. The Mail sends the form to my email address without a hitch.
* The second two don’t work at all. I have spent the last four hours going over
them, comparing the code, making certain the tags were clean [your-name] [your-
email] etc. I even copied and pasted the Mail code from the first form into the
other two and the submit still didn’t work.
* In the Form area the code appears like this: [submit “Send”]
* Does anyone know how to correct this?
* Thank you.
* [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)
Viewing 8 replies - 1 through 8 (of 8 total)
* [Neil Murray](https://wordpress.org/support/users/buzztone/)
* (@buzztone)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039581)
* Please include a link to your Contact Form 7 form plus all your input in the
Form and Mail sections of the CF7 interface on 1 of the forms not working. This
will help others here to understand your actual problem.
* Thread Starter [sanchell2](https://wordpress.org/support/users/sanchell2/)
* (@sanchell2)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039583)
* Greetings, Buzztone. Thank you for agreeing to take a look at this. Here is the
info on one form that is not working. If you want the same info on the one form
that is working let me know.
* Here is the link to one of the forms that is not sending:
[http://anchellworkshops.com/santiago-de-cuba-registration-2/](http://anchellworkshops.com/santiago-de-cuba-registration-2/)
* Here is the Form code:
Santiago de Cuba
* Travel Options (choose one)
* [checkbox* checkbox-652 exclusive “U.S. Citizen – Double” “U.S. Citizen–
Single” “non-U.S. Citizen – Double” “non-U.S. Citizen – Single” “Student”]
* Contact Information
* Full Name as it appears on your passport (required)
[text* your-name]
* Address (required)
[text* address]
* Address 2
[text address-2]
* City (required)
[text* City]
* State (required)
[text* state]
* Zip or Postal Code (required)
[text* zip]
* Phone (required)
[text* tel-712]
* e-mail (required)
[email* email-99 your-email]
* Required by the Charter Airlines
*
Mother’s Maiden Name (required)
[text* maiden-name]
* Country of Residence (required)
[text* residence-country]
* Would you like for us to try and find a roommate for you? (required)
*
[checkbox* checkbox-763 exclusive “Yes” “No”] For those
requesting double occupancy, we will do our best to pair you with a suitable
roommate. Participants will be notified if a roommate is not available, in which
case the single supplement must be charged.
* Payment Options
You may pay in full or send a $500 non-
refundable deposit to reserve your place.
*
[checkbox* checkbox-199 exclusive “Paypal (4% will be added
to the total)” “Check or M.O. (please mail your payment or deposit to the address
below)”]
*
*
Anchell Workshops LLC
216 Whitman Street S Monmouth, OR 97361-2035
* Do you have any dietary or other restrictions? If so please let us
know in the space below.
[textarea textarea-73]
*
* [submit “Send”]
* Here is the Mail Code:
* From: [Anchell Workshops] <[info@anchellworkshops.com]>
Subject: [Registration
for Cuba 2016]
* Contact Information
* Name (required)
[your-name]
* Address (required)
[address]
* Address 2
[address-2]
* City (required)
[City]
* State (required)
[state]
* Zip (required)
[zip]
* Phone (required)
[tel-712]
* Email (required)
[your-email]
* Required by the Charter Airlines
*
Mother’s Maiden Name (required)
[maiden-name]
* Country of Birth (required)
[birth-country]
* Country of Residence (required)
[residence-country]
* Would you like for us to try and find a roommate for you? (Yes or No)
[roommate]
* Please let us know which of the above 2 payment options you prefer (required).
[payment-option]
* Do you have any dietary or other restrictions? If so please let us know
in the space below.
[textarea-73]
*
* [Neil Murray](https://wordpress.org/support/users/buzztone/)
* (@buzztone)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039586)
* **``**
* Why is this included in your CF7 Form section? That is likely to cause problems.
* [Neil Murray](https://wordpress.org/support/users/buzztone/)
* (@buzztone)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039588)
* `From: [Anchell Workshops] <[info@anchellworkshops.com]>` – could also cause
problems.
* CF7 is looking for CF7 shortcode tags which I think you didn’t setup. You probably
intended `From: Anchell Workshops `
* Thread Starter [sanchell2](https://wordpress.org/support/users/sanchell2/)
* (@sanchell2)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039590)
* That is included because under Conact Form 7 there is a link to integration that
is supposed to add Google Recaptcha to the form. The directions on Google say
to place that code inside the header. I thought exactly what you did and tried
removing the code and then replacing it. Neither worked. At your prompting I
just removed the code again and it still does not “submit.” The button is there
bold and red at the bottom of the form but it is dead. The form that is working
is here and it works perfectly – almost:
* [http://anchellworkshops.com/contact/](http://anchellworkshops.com/contact/)
* You will notice the recaptcha code in the header. The Recaptcha appears at the
bottom of the page but the submit ignores it! It sends a beautiful perfectly
formatted form whether you use the recaptcha or not!
* Anyway, I have removed the recaptcha from the form that is not working and will
leave it off until further notice. This is a lot of effort on your part and I
appreciate your doing it.
* [Neil Murray](https://wordpress.org/support/users/buzztone/)
* (@buzztone)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039591)
* You’ve misunderstood Google’s directions – they mean the head of the HTML file.
This should be not placed inside the CF7 Form section.
* Thread Starter [sanchell2](https://wordpress.org/support/users/sanchell2/)
* (@sanchell2)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039593)
* Thank you for the clarification. As I mentioned, I have removed it entirely from
the form that is not working. The shortcode for that form is: [contact-form-7
id=”4488″ title=”Cuba Registration Form – Santiago”]. This was copied from the
top of the form and pasted into a Page entitled: Santiago de Cuba Registration.
The same procedure was used for the Contact Form that is working.
* [Neil Murray](https://wordpress.org/support/users/buzztone/)
* (@buzztone)
* [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039594)
* You also have an unclosed tag here:
* ```
Would you like for us to try and find a roommate for you? (required)
```
* The `
` is unclosed & unnecessary. Any unclosed tags can cause form sending
problems.
* _In fact you have several unclosed tags._
Viewing 8 replies - 1 through 8 (of 8 total)
The topic ‘Send Button not working’ is closed to new replies.
* 
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## Tags
* [mail](https://wordpress.org/support/topic-tag/mail/)
* [submit](https://wordpress.org/support/topic-tag/submit/)
* 9 replies
* 2 participants
* Last reply from: [Neil Murray](https://wordpress.org/support/users/buzztone/)
* Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/send-button-not-working-1/#post-7039594)
* Status: not resolved