Title: Send Button Disabled
Last modified: January 31, 2020

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# Send Button Disabled

 *  Resolved [agentjimmy](https://wordpress.org/support/users/agentjimmy/)
 * (@agentjimmy)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/)
 * Hello,
 * One of our customers is experiencing an issue with the form’s “Sign Up” button,
   it is disabled on their website. It looks like it may be related to the recaptcha
   based on the dev tools messaging.
 * We have attempted to resolve the issue by disabling all plugins on their site,
   reverting to the default wordpress theme and creating/inserting a new form. I
   am at a loss as to what to try next and was referred here by my team. Please 
   let me know what we can have this customer try next or if you have see this before.
   Thank you so much for your time!
 * Here is a screenshot of the dev tools: [https://www.screencast.com/t/lvXdlsYy6MP](https://www.screencast.com/t/lvXdlsYy6MP)
   
   URL: [https://rapidtool.com.au/contact/](https://rapidtool.com.au/contact/)
 * Brianna Norwood
    Constant Contact
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsend-button-disabled%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12386729)
 * Checking on some things, will get back to you again shortly
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12386771)
 * Looks like some small amounts of javascript that reCAPTCHA relies on isn’t getting
   loaded like expected, and it’s not allowing for it to re-enable the button.
 * Specifically, it seems that your site is dequeuing the WordPress core copy of
   jQuery, and loading its own. Because of that though, we’re missing a dependency.
 * So, are you confident in your ability to copy/paste code into a proper location?
   or would you prefer a quick hotfix plugin?
 * The code we hope will fix this is below, which is a match of what we have intended,
   but with a different dependency for the moment. We would address this in a future
   release as well, so this is meant to be temporary only.
 *     ```
       function ctct_support_enqueue_scripts() {
       	wp_add_inline_script( 'ctct_frontend_forms', 'function ctctEnableBtn(){ jQuery( "#ctct-submitted" ).attr( "disabled", false ); }function ctctDisableBtn(){ jQuery( "#ctct-submitted" ).attr( "disabled", "disabled" ); }' );
       }
       add_action( 'wp_enqueue_scripts', 'ctct_support_enqueue_scripts' );
       ```
   
 *  Thread Starter [agentjimmy](https://wordpress.org/support/users/agentjimmy/)
 * (@agentjimmy)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12386964)
 * Thank you for your response, I would be unable to input this for the customer
   I am working with, but I can certainly relay instructions over. If a hotfix plugin
   would be easier for them, let’s go with that. Just let me know what I need to
   do!
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12387269)
 * Probably easiest to go the plugin route really.
 * Give this a whirl [https://www.dropbox.com/s/d0xvus76zkshpce/constant-contact-hotfix.zip?dl=0](https://www.dropbox.com/s/d0xvus76zkshpce/constant-contact-hotfix.zip?dl=0)
 *  Thread Starter [agentjimmy](https://wordpress.org/support/users/agentjimmy/)
 * (@agentjimmy)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12398127)
 * Thank you, that resolved the issue!
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12398424)
 * Awesome, and we’ll be getting a proper fix in to the plugin as well, so this 
   is just a temporary additional plugin to help out.
 * Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Send Button Disabled’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/send-button-disabled/#post-12398424)
 * Status: resolved