Well we just found out the hard way the great danger of using the ‘Send as a Single Thread’ setting with the MASS MESSAGING feature. Our test only involved 55 users, but every time a user responded, their response went to everyone.
This slowed down our site to the point of crippling it, and each user had almost 100 Messages in their inbox – with the great delay, some people pushed the SEND button multiple times, so everyone got multiple Replies. The email continue to come 2 days later as people continue to respond to this…
I cannot think of a time when we would ever want to use this Setting. Could you please tell me how to hide this setting for the MASS MESSAGiNG feature?
Where is the documentation for the MASS MESSAGING feature? It would really be helpful if you could include a brief ‘tooltip’ for each setting when one move’s our cursor over a field. I had no way of knowing the ‘Send as a Single Thread’ setting would cause so many problems.
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