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Sell Media Download Link NOT working (13 posts)

  1. anthonyyjayy
    Member
    Posted 1 year ago #

    I have a question about the "sell media" plugin. When an item is sold, the download link sent to the customer does NOT work. Everything works fine till that point. I READ some other forums with the same issue but no help. I need help resolving this issue asap. PLEASE and THANK YOU

    https://wordpress.org/plugins/sell-media/

  2. Thad Allender
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Anthony,

    How can I replicate this?

    What kind of file are you selling?

    Can you email me the file so I can test it? support at graph paper press dot com

    Thanks,
    Thad

  3. anthonyyjayy
    Member
    Posted 1 year ago #

    videos, mp4. it doesnt look like an issue with the actually downloading of the file, it looks like a problem with the generation of the code, it doesnt direct to anything but an issue page

  4. UNspoiled Podcast
    Member
    Posted 1 year ago #

    I literally posted this seconds after you did, having same problem with mp3 files. It's very frustrating.

  5. skyfallproductions
    Member
    Posted 1 year ago #

    I just tested mine for the first time as well and I received the same problem. This file is just a .jpeg but I also have videos I would like to sell. I have not tested these out yet however.

    I will send you an email as well.

  6. anthonyyjayy
    Member
    Posted 1 year ago #

    I hope there is a solution discovered already. I really wish there was phone support.

  7. anthonyyjayy
    Member
    Posted 1 year ago #

    Thad COME THROUGH ! haha

  8. anthonyyjayy
    Member
    Posted 1 year ago #

    okay, i desperately need a solution to this problem by now...

  9. UNspoiled Podcast
    Member
    Posted 1 year ago #

    Yeah why isn't anyone addressing this? I am super frustrated.

  10. anthonyyjayy
    Member
    Posted 1 year ago #

    I know that its not the fault of who responds to these. I see his reponses to all the post. Im sure hes busy. But WORDPRESS needs to invest in a customer service phone support system. My business revolves around this plugin, and right now its really hurting me. I dont have time to send in test videos when thats not the issue. The issue is the code doesnt generate properly. Can someone please get on this. Please, Thank you.

  11. anthonyyjayy
    Member
    Posted 12 months ago #

    Im sorry to be repetitive , but i need a solution

  12. anthonyyjayy
    Member
    Posted 11 months ago #

    Where you able to figure out the error with my issue? Any solutions, or updates to rid the bug?

  13. Thad Allender
    Member
    Plugin Author

    Posted 10 months ago #

    Try version 1.9.9. We fixed corrupt downloads on some specific Apache server configurations.

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