• Resolved Venom Rush

    (@venom-rush)


    I’ve been trying to get my website working with Jetpack. I’ve gone through all jetpack support articles and I’ve tried more troubleshooting fixes than I can shake a stick at (both from the support articles and troubleshooting threads people have created on various website forums such as wordpress.com and stackoverflow etc). I’ve tried disabling all plugins and themes and used the default Twenty Fourteen theme when testing. I made sure with my hosting company that xml-rpc wasn’t being blocked.

    I don’t know what else to do. I’ve literally spent more than 27 hours over the last 3 days trying to fix this.

    The debug tool shows that all tests pass except for the SELF test which shows it encountered a 400 error. Please help. This is beyond infuriating.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Venom Rush

    (@venom-rush)

    This is the error from the debug

    SELF:
    							Array
    (
        [headers] => Requests_Utility_CaseInsensitiveDictionary Object
            (
                [data:protected] => Array
                    (
                        [server] => nginx
                        [date] => Wed, 30 Jan 2019 12:02:50 GMT
                        [content-type] => text/plain;charset=utf-8
                        [expires] => Wed, 11 Jan 1984 05:00:00 GMT
                        [cache-control] => no-cache, must-revalidate, max-age=60
                        [x-hacker] => Jetpack Test
                        [x-ac] => 2.jnb _dca
                        [strict-transport-security] => max-age=15552000
                    )
    
            )
    
        [body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
        [response] => Array
            (
                [code] => 400
                [message] => Bad Request
            )
    
        [cookies] => Array
            (
            )
    
        [filename] => 
        [http_response] => WP_HTTP_Requests_Response Object
            (
                [response:protected] => Requests_Response Object
                    (
                        [body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
                        [raw] => HTTP/1.1 400 Bad Request
    Server: nginx
    Date: Wed, 30 Jan 2019 12:02:50 GMT
    Content-Type: text/plain;charset=utf-8
    Transfer-Encoding: chunked
    Connection: close
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=60
    X-hacker: Jetpack Test
    X-ac: 2.jnb _dca
    Strict-Transport-Security: max-age=15552000
    
    {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."}
                        [headers] => Requests_Response_Headers Object
                            (
                                [data:protected] => Array
                                    (
                                        [server] => Array
                                            (
                                                [0] => nginx
                                            )
    
                                        [date] => Array
                                            (
                                                [0] => Wed, 30 Jan 2019 12:02:50 GMT
                                            )
    
                                        [content-type] => Array
                                            (
                                                [0] => text/plain;charset=utf-8
                                            )
    
                                        [expires] => Array
                                            (
                                                [0] => Wed, 11 Jan 1984 05:00:00 GMT
                                            )
    
                                        [cache-control] => Array
                                            (
                                                [0] => no-cache, must-revalidate, max-age=60
                                            )
    
                                        [x-hacker] => Array
                                            (
                                                [0] => Jetpack Test
                                            )
    
                                        [x-ac] => Array
                                            (
                                                [0] => 2.jnb _dca
                                            )
    
                                        [strict-transport-security] => Array
                                            (
                                                [0] => max-age=15552000
                                            )
    
                                    )
    
                            )
    
                        [status_code] => 400
                        [protocol_version] => 1.1
                        [success] => 
                        [redirects] => 0
                        [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://insurancenow.co.za/xmlrpc.php
                        [history] => Array
                            (
                            )
    
                        [cookies] => Requests_Cookie_Jar Object
                            (
                                [cookies:protected] => Array
                                    (
                                    )
    
                            )
    
                    )
    
                [filename:protected] => 
                [data] => 
                [headers] => 
                [status] => 
            )
    
    )
    Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi there,

    I have replied to your inquiry in this thread:

    https://wordpress.org/support/topic/debug-http-and-https-checks-pass-but-not-self/

    Please respond in that thread if you have any followup questions.

    Thanks!

    Thread Starter Venom Rush

    (@venom-rush)

    For the sake of completeness this is what I’ve tried:

    – Made sure XML-RPC is enabled within wordpress admin using the plugin “Control XML-RPC publishing”
    – Contacted hosting company to make sure xml-rpc isn’t blocked
    – Deactivated and deleted JetPack plugin and reinstalled it multiple times
    – Disabled all themes (used default Twenty Fourteen theme) and plugins apart from JetPack.
    – I’ve checked that the SSL certificate has a rating of A or better and that it’s not self signed

    EDIT:
    – Tried all the steps mentioned here https://jetpack.com/support/getting-started-with-jetpack/troubleshooting-tips/

    I know I’ve tried a few other things but I can’t recall what they were.

    • This reply was modified 6 years, 9 months ago by Venom Rush.
    • This reply was modified 6 years, 9 months ago by Venom Rush.
    • This reply was modified 6 years, 9 months ago by Venom Rush.
    Thread Starter Venom Rush

    (@venom-rush)

    Hi Darnell

    Only saw your response now. I’ve listed what I’ve tried above.

    Thread Starter Venom Rush

    (@venom-rush)

    I’m abandoning the use of JetPack. Integration shouldn’t be this difficult to get working.

    Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    We don’t see any errors at all on the debugger on our end – all tests pass at https://jetpack.com/support/debug/?url=https%3A%2F%2Finsurancenow.co.za%2F, and the Jetpack connection for your site appears to be working fine.

    Aside from that one test failing for you, what is actually not working? If you can tell us the symptoms you’re seeing we might be able to suggest a fix.

Viewing 6 replies - 1 through 6 (of 6 total)

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